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General discussion

modem problems?????

by rosenriv May 25, 2005 2:59AM PDT

I recently replaced my burned out power supply. When I start my computer I see this message:
Cannot find a device file that may be needed to run windows or a windows application. The windows registry or system.ini file refers to this device file, but the device file no longer exists. If you deleted this file on purpose, try uninstalling the associated application using its unistall or setup program. If you still want to use the application associated with this device file, try reinstalling that application to replace the missing file. HAM_DBS.VXD
I am also unable to go online and I know the Ham_DBS.VXD had something to do with my modem. I do not have the installation disk for my modem. I really need help. Any help at all would be appreciated. Thank you so much for responding.

Discussion is locked

5 Posts
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The good news is...
by r. proffitt Forum moderator May 25, 2005 3:15AM PDT

That if you can't find the modem driver online, said modems are well under 20 bucks.

Bob

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Help us ID your modem
by TONI H May 25, 2005 3:23AM PDT

Go to Device Mgr and click the plus mark in front of Modems and see if the Mfr and Model number is listed.

If not, go to http://www.belarc.com and get a free online scan that you can then print out that will list all hardware installed by mfr and model number most of the time, as well as all programs, hotfixes, product code numbers for installations, etc.

Let us know the mkr and model number of the modem and we'll get you to the newest drivers for it so you can reinstall it properly.

TONI

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If, once you id the modem, you find
by TONI H May 25, 2005 3:25AM PDT

that it's the following....here's where you can get the drivers for it.

Intel Ambient MD 1724T driver - Intel modem drivers - Ham_dbs.vxd
This site maintains listings of modem driver files available on the web, organized by ...

http://www.modem-drivers.com/drivers/60/60096.htm

TONI

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modem id
by rosenriv May 26, 2005 2:37AM PDT

Belarc states that I have an Intel Ham Data Fax Voice Modem. If I download the ham_dbs.vxd file from the website you gave me, where would I put it? In what folder in my computer. Sorry if this is a stupid question, but I require step by step instructions. Thank you so much for helping out.

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You would actually be downloading
by TONI H May 26, 2005 3:37AM PDT

the entire driver installation suite for it and not just one .vxd file. Once you download it, normally you will just click the .exe file you downloaded and it will self install and put the .vxd file where it belongs in the windows system (usually .vxd files go into the C:\windows\System or System32 folder depending on your windows version).

If you have a .zip file as a download instead, you will have to extract it with an unzipping type program unless you have XP which comes with its own. Once extracted look for a setup.exe file inside that folder you extracted the file to and then click it. If there is no setup.exe file, then go to

Device Mgr, click the plus mark in front of Modems, click your modem listed there, click Properties, and then the Drivers page....then click Update Driver, and then browse to the folder where you have the files you extracted. It will find what it needs and do it for you.

TONI

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