Modem Error 630

when my modem did work, the only port installed was COM1 but the modem diagnostics said it was connected either COM3 or COM5 (it randomly chose one each time plug and play installed it). so when it stopped working i tried to install COM5 and hook it up to that to see if it would make a difference but it did not. the modem is not the problem because, as i said, i tried multiple WORKING modems. i am running Windows ME with a US Robotics V92 Modem

I've seen people lose weeks over this one.

They install a new modem but try to use the old CONNECTOID.

What that? See http://whatis.techtarget.com/definition/0,,sid9_gci211831,00.html

Once I got them to delete these old connectoids and create new ones it cleared up a few tickets.

Bob

Remove modem. With modem out, reboot and boot into safemode. Delete all references to modems under the device mgr.. To check connectiods, look in the control panel at network connections, remove them all or one at a time, then retest. Because many new int. modems are s/w driven, it can be troublesome to sort out. Reboot still with no modem and check results. Shutdown and install modem when displayed "new h/w found" and proceed with install.

FYI - You didn't mention anything about using other modems in original post. Even so, the COM5 reference suggests that IRQs/Coms are already taken and COM5 is next on the list. Plus, a bad modem will mimic all the described problems you mentioned.

what do you mean by "testing connectoids"? just looking to see if there are any connections under network connections?

Then create new ones if need be AFTER the new modem is put in.

Bob

all right thanks i'm trying it as we speak

I said, check for connectiods, like in presence of connectiods. If you have several connectiods available, then is possible the reason for wandering COMx ports. I further mentioned, delete them or try one at a time(after delete). Probably because you did past re-installs, things got clogged, so wipe the slate clean and delete them. You can remake them via your ISP s/w or whatever method to connect to web as it relaunches a new web connection. I hope this makes sense for ya, if not then I'm at a lost to tutor you further.

tada -----Willy

okay i removed the modem and got rid of all the connectoids and then shut down and put the modem into COM1. when windows found the modem and installed it it set it to COM3. i tried to check the diagnostics again and it said "couldn't open port". furthermore, now i can't add new connectoids because my ISP needs the modem to connect to find the access numbers...

what now???

(even if it feels like it's not)

If this was my machine my next stop is the BIOS. Look through all the BIOS settings and see if any SERIAL 1 or SERIAL 2 is listed and set them to disable for now. These BIOS have NO STANDARDS in the names so give me some latitude if I don't know what it's called in your machine.

Bob

okay i looked but it's hard since i don't know what i'm looking for...
the closest thing i found was Boot Drive (or maybe it was Disk) 1 and 2 which was like my CD-ROM drive...any clue what i'm looking for or where in the menu it might me?

A peripherals, superio, I/O or such menus.

No harm in looking through every menu, just don't save changes if you are unsure...

Bob

How did you set modem to COM1? -----Willy