Internet Service Providers forum

General discussion

Modem/Broadband Issues (Ready light not staying lit)

by Kaolccips / July 3, 2009 5:17 AM PDT

Any ideas would be appreciated, I can't figure this out.


copy & pasted from another site I'm trying to get help at:

1st post-

For the past few days I've been having problems with my suddenlink modem. Whenever the modem is reset the Ready light flashes a few times, then goes blank. Or doesn't flash at all, and just is blank. I used a different power cord and that didn't solve the problem. Though whenever I hook up an alternative modem it connects without any problems. Though it's not a Suddenlink modem so it only will take me to the activation page.
I'm pretty sure my modem is just on its last leg and is about to die but I'd like to check on a forum before I go out and have to buy another 55$ modem.


2nd post -

Update:
Ok, I went ahead and rented another Suddenlink modem. (Not going to buy one yet till I know it's actually a modem problem.)

Well the same thing is happening with this modem. I'll describe what happened.

I got the new modem, plugged it in. Everything was working fine, no problems w/ connection or anything. Then after around 7-8 hours being plugged in the connection started getting horribly slow, another 15-25 minutes passed, connection was nil. The ready light after a little while started blinking (fast), then it went off. The other lights were fine and acting normally. Whatever the problem is, it seems to only affect the ready light.

I unplugged the modem, waited, plugged it back in. The ready light will either not light up whatsoever or Blink on and off, then go off. Or will blink slower, then go off.

Then I will unplug the modem, and the next morning I plug it in, it works fine and the process starts all over again. I plug it in around 1-2pm and it will be trying to go out around 9-10ish.

(btw I got a whole new power cord when I got the new modem.)

Also, something strange... whenever the modem speed was first getting extremely slow, to the point where I couldn't view pages. I switched from Ethernet to USB and the speed was normal. Then about 30minutes - 1hr later, the ready light started blinking then turned off.

Summary
- Ready light turns off & sometimes blinks rapidly before hand
- Most recent time the connection speed got slow before hand / then stopped all together
- Same thing is occurring with an entirely new modem & new power cord. (I also switched outlets.)

I'm trying as best I can to confine the source of the problem. When I switched to USB, that is not plugged into the network card, so if the problem is a faulty NIC it shouldn't be causing problems still should it? (though it is, so I'm assuming it isn't the card.)

Any ideas?

Discussion is locked
You are posting a reply to: Modem/Broadband Issues (Ready light not staying lit)
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Modem/Broadband Issues (Ready light not staying lit)
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Sounds like you might have a very bad connection.
by ahtoi / July 4, 2009 2:02 AM PDT

You have DSL? It could very likely be your ISP problem.

Collapse -
cable
by Kaolccips / July 6, 2009 6:16 AM PDT

No I have cable through Suddenlink.

I guess I'm going to email Suddenlink Help and see what can be found out. I already was suppose to be getting help on a different forum from a Suddenlink employee but they haven't messaged me back yet.

I'm not positive but I think it seems to be messing up in certain time periods. Like around 11-12:30, and yesterday it messed up at around 11:45, came back on about an hour later.

The ready light either just blinks on and off, blinks faster/goes off after 10-15 seconds, or just doesn't light up at all. The rest of the time it works fine, except it seems like it's maybe going a bit slower than it was before the problems started.

Anyone know any commands I can run to ping the modem & what not so I can make sure the problem isn't from the modem to the computer?
Could a NIC problem make it act like this?

Collapse -
Internet Help
by Suddenlink Help / July 6, 2009 1:02 AM PDT

Hi. I am with Suddenlink. Please email me at tina-AT-suddenlink-DOT-com and I will try to help resolve your internet issue.

Thank yoU!

Popular Forums
icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

CNET FORUMS TOP DISCUSSION

Help, my PC with Windows 10 won't shut down properly

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?