Question

Model: EX8000|AC3000 Nighthawk X6S Tri Band WiFi Mesh Extend

Jan 11, 2020 5:37PM PST

United States
WiFi Range Extenders & Nighthawk Mesh
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lmba
lmba Aspirant Aspirant
‎2019-10-11 05:24 AM
cloned extender causes connection problems
so I purchased the above product about a year ago (11.5 months to be precise) and set it up to clone the existing router.
the thought was, from what was explained to me, that this way the connected device wouldnt necessarily have to switch access points, but the existing signal would just get extended.
about 6 months in, we started to have Wifi connection issues. On whim, I disconnected the extender. connections havent had an issue then.

This leads me to the conclusion that the problem lies with the ex8000.
I did a factory reset, then the same thing a few days/week later!

Question is, how do I isolate and troubleshoot the ex8000 since it is now cloned to the router

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Answer
Opps
Jan 11, 2020 6:08PM PST

I copy and pasted the whole thing as you can see!

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I think your post at Netgear
Jan 12, 2020 10:58PM PST

Was the right place for this.

If the maker's forum and support fails, return the gear so you can find other solutions.

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It's been 2monts
Jan 13, 2020 11:04AM PST

and no response yet!

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Then that's the message.
Jan 13, 2020 11:16AM PST

What message?

There is no support there or the product is dysfunctional and no one will go near it. Pack it up and go for refund. Get something else.

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yeah, thats crazy
Jan 13, 2020 11:20AM PST

Netgear is not exactly some small outfit, and the thing cost almost 200$. You would think it'd be better. SMH.
never getting anything NetGear again!

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Let me write this.
Jan 13, 2020 11:34AM PST

At the office and home we never take on or offer range extenders. They've proven to be hit or miss and even if they work they often require attention later on.

The reviews at https://www.amazon.com/NETGEAR-Wi-Fi-Range-Extender-EX8000/dp/B074F3M2W8 seem to be a repeat of your post above.

Our ideas about how to get WiFi to other areas may not be acceptable as we deploy Access Points. These can be wired or over powerline to the WAP but extending via WiFi to produce WiFi at the other end? We leave that to a full on Mesh WiFi system.

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