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Mode Not Supported & Samsung LN46B750

by timmich123 / May 28, 2009 12:47 PM PDT

Hello,

I recently purchased a LN46B750. I am also a Directv customer. I have an issue turning my set on when I am on a channel that is being broadcast in anything other than 1080i. I receive a "mode not supported" message. The only way around it is to select a function on the Directv remote, such as "menu" or "channel up"? At that point, the picture will show up.

As mentioned, I have no issues turning on the TV when it is on a channel being broadcast in 1080. I have set my Directv box set for 720 and 1080 formats. I am using a Monster 1000 cable.

I have tried multiple HDMI ports and cables with the same result. If anyone could help me, I would be very grateful.

Tim

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Mode Not Supported & Samsung LN46B750
by Samsung_HD_Tech Samsung staff / May 29, 2009 6:18 AM PDT

timmich123,

Mode Not Supported means that there is a signal resolution that the television doesn't recognize or accept. The television will accept HDMI (720p, 1080i, 1080p) signals, so perhaps there is a way to upconvert the standard definition programming in the box that isn't being done. Is there a way to block 480i/p signals or force an upconversion in the box itself?

It may require a call to DirecTV's customer service, but they may be able to guide you through the menu system in the box and fix the issue.

Keep me posted.

--HDTech

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Mode Not Supported & Samsung LN46B750
by timmich123 / May 29, 2009 6:27 AM PDT

HDTech,

I appreciate the reply. On the Directv Box, you can select the resolution. I have 1080i selected and everything is converted to that, as far as I know.

It also doesn't make sense that the picture will appear once I select a function from the remote? This is just very frustrating. I exchanged my TV's and still have the same result. Directv is pointing fingers at Samsung and vice versa. I am just trying to get my issue resolved.

Any other suggestions would be appreciated.

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Mode Not Supported & Samsung LN46B750
by Samsung_HD_Tech Samsung staff / May 29, 2009 10:06 AM PDT

timmich123,

I would recommend swapping out the box, or seeing if the 720p setting provides a fix.

--HDTech

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