Better try our cell phone forum http://forums.cnet.com/cell-phones-forum.
And be sure to tell:
- the model of the phone
- how you try to play it
- what happens
- what that other phone is and how you play it there
It could be, of course, that something is wrong with the phone. Then you might still have warranty. But you don't provide enough information to tell.
Help, my PC with Windows 10 won't shut down properly
Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?