Good Morning All...I purchased a Mitsubishi WD-52525 about 4 years ago, because of the great experience I had with my last Mitsu tube tv (15 years.) Several months ago, I started noticing faint green bars which of course became the endless blinking green light. I originally contacted the retailer, Tweeter, who sent a tech out. I was told the electonic chassis had to be replaced with a cost of $800. I passed and decided to contact Mitsubishi. They told me the best they could do was $200 off the repair. This of course was absolutely unnaceptable, because A tv should last longer than 4 years, period (especially at $4000). I decided to escalate the matter with Tweeter as they should stand behind the products that they sell. After much back and forth, Mitsubishi buckled and replaced the chassis with a refurbished one, as it is no longer made. The net cost of the repair to me was ZERO. Mitsubishi is also going to give me a 1 year warranty, and if the tv fails to work again, they will replace it with a comparable model.
Some things I learned:
1-Do your research! I did a lot of google searches and found out what a major issue that this was
2-DO NOT take no for an answer. Always be professional, but don't accept anything less than what you deem is fair
3-File a complaint with the Better Business Bureau in CA and in your state. I'm not sure if this helped, but I made Mitsu aware of the complaint
4-Talk to someone IMPORTANT from the retailer you purchased your tv from. If a customer service rep won't help you, ask for their boss...Keep going until you find someone. They will eventually help you just so that you go away! If Customer Service won't help, call their corporate office and ask the speak to a CEO,President, etc.. It sounds extreme, but it is effective.
5- Keep detailed records, times, dates, people spoken to,etc. This becomes important as you escalate the issue
6-Again, be professional-profanity, ridiculous threats will not help you and will only hinder your case. Threats of further action on your part are ok, providing you do it in the right way
7-Be persistent-don't let Mitsubishi or your retailer forget about you until the problem is fixed!
I was prepared to call the local news about this "consumer issue" and show them the pages and pages of Mitsubishi issues I found (I'm sure Tweeter wouldnt have been too happy to see their store on the news). I would probably have contacted the local AG,state and federal agencies, to see what other recourse I had as well.
I'll be happy to get another 3 years out of the tv, but will probably not buy a Mitsu, in spite of the resolution. We all work way too hard for our money to be ripped off like this. Hope this helps