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General discussion

Mitsubishi DLP Television WD-57831 Class Action Lawsuit

Jul 25, 2007 11:43AM PDT

Hello,

Is anyone interested in getting in on a class action lawsuit against Mitsubishi and their (known?) defective DLP televisions? I've seen numerous posts regarding lamps, ballast boards, DLP engines, total rebuilds, poorly assembled thermistor sensors, air flow problems, useless repairmen, etc. etc.

I too am experiencing the joy of making 3 Diamond Card payments as well as HD cable programming payments all for a television that stopped working back on June 30, 2007 and has had 2, now a pending 3rd, unsucessful attempts by incompetent "authorized repair centers" to fix it. ITS ONLY 6 MONTHS OLD!!! Randomly replacing parts without performing electronic troubleshooting is totally unacceptable.

Anyway, please let me know if anyone would be willing to sign some papers and get this thing going.

Thanks!

Discussion is locked

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File a Complaint on BBB Online
Jul 31, 2008 2:24AM PDT

File a Complaint on BBB Online will get their attention. If Mit is selling the defective products, their products need to be out of the market and we the comsumers need to be protected.

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Copy of my BBB complaint
Jul 31, 2008 2:38AM PDT

Unresponsive, uncaring, bad engineering. Every cap in my tv is bulging. From the power supply to every board in the unit. This is such a common problem with these tv's that they sent out a service/recall bulletin regarding this issue. The caps were installed and designed to take a constant 10volt load and they need a minimum 16 volt load. That is why they become unsafe.

They refuse to back thier products and this is a situation where they know that they have an issue, so they try to delay and put you off until you have no recourse. This is a safety issue as well as a situation where they know about the problem and just do not care. It is estimated that $40+ percent of these tvs are having this issue and are not getting taken care of. If this were a car teh feds would recall these and require a re-work.

Products liability in some states including Oregon have a standard of operation that something should last a certain life. ie: Refrigerators 15 years etc. This falls way below the standard for a televisions life. If it was a small repair I would have no problem paying for this myself, but a catastrophic failure like this is unacceptable. $5000 for the TV $600.00 in bulbs and $2500.00 for the repair. $8100.00 investment for three years is completely out of line.

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trouble with wd-57831
Jul 31, 2008 11:31AM PDT

I have also had repeated bulb failure with this set, almost clock work failure at 5 months. It is about to fail again. I would be happy to join class action against uncaring company.

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mits 735 deries wd-60735
Aug 12, 2008 10:43PM PDT

hello, i was woundering i have the 60" that just came out in june-july 2008..i had it since july 2nd..i have a prob don't know if it's the set or the floors leveling..anyway when i turn to non hd programs
and 1-2 anolog channels i have this ghost type thin line the goes down the right hand side of the set not realy wide about less than a quarter inch, and gets anoying knowing it's there i have a stand that has wheels in the back and adjustable knobs in the front i adusted them and even put coke bottle caps under neath when i push toward the top of the set it does away..you think maybe its the leveling? thanks,alot

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RE: mits 735 deries wd-60735
Aug 13, 2008 2:58AM PDT

I highly suggest you buy an extended warranty.

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WD62825
Aug 10, 2008 8:40AM PDT

I have the same TV that I purchased in 2005. We have replaced the bulb twice now (3 times including the bulb that came with the tv) and the last time we replaced it, first the tv won't turn on at all. Then I rebooted the tv and reposition the bulb. After about 10 minutes, I finally got TV to come on, but the picture is blurry. I thought it was my vision, then I brought in my old 22" TV from my office and compare the pictures. No comparison at all. The picture on my WD62825 is blury whereas the picture on my $200 TV is crystal clear. I paid almost 5K for this TV and I don't even turn it on to watch it anymore. This is the biggest disapppointment! Have you heard anything from BBB? I want Mit to replace this crappy TV. This is my 4th mit TV that I owned, and I'm very disappointed with this one. I've purchased the extra warranty and I've read everyone's complaint about mit tv and some of you even had your problems resolved. My tv is still working, I just cannot watch the blurry picture. Do you have any suggestions on what I should do next? Thanks in advance.

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RE: WD62825
Aug 11, 2008 1:29AM PDT

If you have an extended warranty call mitsibushi up and get an authorazation to get a tech out to look at it. Other than that file a complaint with the BBB and continue to call mitsibushi demanding a replacement. It's best to try and talk to someone in Irvine California as the regular 1-800 is outsourced to the phillipines

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WD62825 - Never mind about extended warranty --
Aug 12, 2008 2:52AM PDT

Just go ahead and call the Mits Consumer Relations first and start from there. Be persistent and insisted that these TVs are defective..

Also read posts by gohorns1 posts 23 on 6/14/08 and post 25 on 6/15/08. These posts really help !!! Thank you very much, Gohorns1!

Mine is in Mit Repair shop and the repair and labor cost is on Mit.
I will see what will be next. I'm not 100% sure they will fix the problem just by replacing the DM. Vigil White said he will give me a 6 month warranty after the repair.

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Mitsubishi 62725 Green Light Flashing Bad Capacitors on PS
Aug 14, 2008 5:10AM PDT

I as well have owned my Mitsubishi 62725 for a little over 3 years and have 2 capacitors that are bad. I called Mitsubishi and was instructed to have an authorized repair service company diagnose the problem give an estimate for repair ($145.00 later for what I already knew was the problem) and fax the repair estimate along with the original receipt and they would review and call me to let me know what they were willing to do. Before I tell you the response I received from Mitsubishi I want to tell you about 2 conversations I had with 2 different Mitsubishi authorized repair service techs. Without coming to my home and looking at my TV one tech told me exactly what was wrong and informed me not to repair the problem because it would not last the other was the one that diagnosed the problem and he told me that he also knew what the problem was and that he is seeing this with every Mitsubishi DLP he is called out to repair. The estimate to repair the TV was $965.00 and it would take at least 2 months because the chassis had to be sent to Mitsubishi for repair because replacement parts were no longer available.
NOW THE RESPONSE:
7 days after faxing all the requested info to Mitsubishi, I called them back to see if they determined what they were willing to do. I was informed that they were willing to cover a whopping 25% of the repair cost. They admitted to the problem being very wide spread and I told them that was unacceptable and the only 2 options were to give me a voucher for a new TV or replace it with an equal TV. They said they would review my case one more time and call me the next day. I received the call the next day and was informed that the final option was for them to cover 33% of the repair. I asked them do document my case, that I will be contacting Mills Law Firm as well as submit a formal complaint to the BBB, the rep. on the phone asked if he could be of anymore assistance and I told him that it appears not.

I filed a complaint to Mills Law Firm 2 weeks ago and have not received a response as of yet. All of us on this forum need to take all the necessary steps against Mitsubishi to get what we deserve?

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WD-62525
Aug 27, 2008 8:50AM PDT

I have a WD-62525 that won't turn on the lamp after 3 years. The new lamp is only about 6 months old. I took it apart and found about 12 caps buldging. I took it to the local Mitsubishi shop per Mitsubishi. It has been there for almost 5 weeks and no estimate yet. I was told it would be 1 week for a quote. They have changed 22 caps and told me they swapped the chassis finally to make it work. Mitsubishi is supposedly waiting for the quote, as they are to review the estimate to see what "financial assistance" they will provide. I can see where this is going. It's too bad reliability on this set is terrible because the picture was pretty good. Any input on the new Samsung DLPs with LED technology? I may be checking that on out.

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Any update on a law suit?
Nov 7, 2008 12:49PM PST

Add me to the list of victims. Is it a coincidence that these all start failing right after the warranty runs out?

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WD62725-Vertical lines in dark scenes
Nov 7, 2008 9:42PM PST

I am getting wide vertical lines in dark scenes. Looks like I have something failing in my 4-year old TV. Mitsubishi needs to step up and help us. I will not consider purchasing another Mitsubishi product.

A class action law suit may be the only way to get satisfaction.

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WD62725-Vertical lines in dark scenes
Dec 15, 2008 11:55AM PST

I am having the same issue on my WD62725 the lines scroll throudg the screenin dark areas. The tech told me it would cost 1000 to fix it.

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Replacing bulb on WD52525 52 inch
Jan 17, 2009 5:46AM PST

I replaced the buld, yet I don't have a picture. Sound, not voices. What am I'm not doing? Or do I have crap?

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Mitsubishi WD62725
Nov 18, 2008 11:52AM PST

I have that TV also. The green timer light keeps flashing and won't stop. I called Mitsubishi customer service and went through some troubleshooting ideas with no success. They told me to call a local techincian. I called 4 and before I was done telling them what was going on they all told me it was the Chassis. I only thought vehicles had a Chassis. Silly me. I was told that I had to hire someone to come and remove the old one, mail it to Mitsubishi, it would take them 6 weeks to fix it and then they would mail it back to me and then get someone to put it back in the TV. This would all cost a small $900. I had already placed a new lamp in it after 3 years for a $300 bill. When you spend that much money on on something you would think that it would last alittle longer than 4 years. I am all about a class action lawsuit.

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Mitsubishi DLP Telivision WD57732
Aug 8, 2008 4:01AM PDT

I have read most of the problems on this , I have replaced the blub once so far I am constantly gettin air flow messages at least once o month I pull the blub and clean the screen I bought this on 12/31/06 replaced the blub on 10/15/07 It was provided under warrenty . new lamp was under warrenty for 90 days I believe I will be replaceing the blulb again soon as the picture is getting darker and the air flow message is more constant I will never buy another DLP I do my own servive on the TV which saves me money but with all the problems I am reading about they won't be simple like the light I agree we pay to much for these to have to put all the time and money in them count me in on any clas action against these people

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AIR FLOW&BULB
Aug 11, 2008 9:46AM PDT

hi i saw your post,i was woundering i have wd-60735 mits
i havent seen any complaints on this modle..anyway i was
woundering when you said you see airflow meessages were
on the screen,and also how do i clean the vents like
you said you pull the bulb?? thanks alot,don..

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air flow and blub
Aug 13, 2008 2:32AM PDT

to clean the screen you go to the back there is a door take two phillips screws out and the door comes off be sure the tv has been off for a while as the blub is hot if you don't when you get the door off you will see the cage it has a handle on it you loosen the two flat head screws (they won't come all the way out they have retainers so they don't come off the cage ) once loose just pull the handle the blub and cage come out look at all sides of the cage I use a can of compressed air to clean use short burst of air (long burst will freeze compressed air is cold)you should uplug tv to do this . My second blub just blew the morning 10 months on this blub with regular cleaning.

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hello again!!
Aug 14, 2008 10:28AM PDT

thanks alot,it helped me out alot,as this apartment gets very dusty
plus have a cat that sheds all yr long..lol..take care..

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law suit
Aug 8, 2008 12:02PM PDT

would love to

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Federal Lawsuit
Aug 9, 2008 1:50AM PDT

We need a firm to step up and file a federal lawsuit. Maybe the ones who sued Sony?

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I have a Mitsubishi WD-65100 DLP Rear Projection TV
Aug 13, 2008 5:44AM PDT

I have a Mitsubishi WD-65100 and the video does not show. The sound works fine and it makes noise when changing the channels, even when you hook up a DVD player you hear the movie not the image. I had a so called repair guy come out to diagnose the problem and he was of no use to the issue. He claimed it was the video module board or something and checked his book and stated the part # was DLM-1A. I called Mitsubishi Tech Center and they don't even recognize the part #. The guy said that was the only writing on the part itself. They also said the tv was discontinued 1 year after coming out. Another guy said the part for it would be impossible to locate and to trash the tv. I don't think its fair to be out of a lot of money and have this huge tv in your house and no way to fix it. Can you provide me with the info to sign in on the lawsuit? Thanks.

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Model #
Aug 13, 2008 10:03AM PDT

Are you sure that's the model #? I went to mitsibushi's website and looked under archive and don't see that model # at all.

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wd52525
Sep 12, 2008 2:29PM PDT

yes that model exists. unfortunately I own one, will never buy a mitsubishi product again. this is the second model I bought and I ended up returning this one to the store within the first 72 hours. and now the one I got has major problems with the chassis and they have no new chassis so they have to rebuild it again, only had it home for 1 week after being in the shop for 7 weeks, now it looks like another 7 weeks w/o my big screen

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Participating in class action lawsuit
Aug 18, 2008 1:25AM PDT

I am having issues with my Mitsubihi DLP WD 52525. I am very interested in participating in a class action lawsuit. Is there a contact number i can get?

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Mitsubishi 52" DLP model WD-52525 NOTHING BUT TROUBLE!!!!!!
Aug 27, 2008 9:10AM PDT

Please if anyone knows of a class action suit against Mitsubishi for seliing the public such a horrible telivision, please email me ASAP. I would really appreciate it. The federal government shouldmake Mitsubishi recall this telivision. Too many of us have spent our hard-earned money on this piece-of-crap TV.I've had nothing but problems since day one!

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RE: Mitsubishi 52" DLP model WD-52525 NOTHING BUT TROUBLE!!!
Aug 27, 2008 9:52AM PDT
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Some hope for Mitsubishi DLP owners...
Sep 3, 2008 12:28AM PDT

Good Morning All...I purchased a Mitsubishi WD-52525 about 4 years ago, because of the great experience I had with my last Mitsu tube tv (15 years.) Several months ago, I started noticing faint green bars which of course became the endless blinking green light. I originally contacted the retailer, Tweeter, who sent a tech out. I was told the electonic chassis had to be replaced with a cost of $800. I passed and decided to contact Mitsubishi. They told me the best they could do was $200 off the repair. This of course was absolutely unnaceptable, because A tv should last longer than 4 years, period (especially at $4000). I decided to escalate the matter with Tweeter as they should stand behind the products that they sell. After much back and forth, Mitsubishi buckled and replaced the chassis with a refurbished one, as it is no longer made. The net cost of the repair to me was ZERO. Mitsubishi is also going to give me a 1 year warranty, and if the tv fails to work again, they will replace it with a comparable model.

Some things I learned:

1-Do your research! I did a lot of google searches and found out what a major issue that this was
2-DO NOT take no for an answer. Always be professional, but don't accept anything less than what you deem is fair
3-File a complaint with the Better Business Bureau in CA and in your state. I'm not sure if this helped, but I made Mitsu aware of the complaint
4-Talk to someone IMPORTANT from the retailer you purchased your tv from. If a customer service rep won't help you, ask for their boss...Keep going until you find someone. They will eventually help you just so that you go away! If Customer Service won't help, call their corporate office and ask the speak to a CEO,President, etc.. It sounds extreme, but it is effective.
5- Keep detailed records, times, dates, people spoken to,etc. This becomes important as you escalate the issue
6-Again, be professional-profanity, ridiculous threats will not help you and will only hinder your case. Threats of further action on your part are ok, providing you do it in the right way
7-Be persistent-don't let Mitsubishi or your retailer forget about you until the problem is fixed!

I was prepared to call the local news about this "consumer issue" and show them the pages and pages of Mitsubishi issues I found (I'm sure Tweeter wouldnt have been too happy to see their store on the news). I would probably have contacted the local AG,state and federal agencies, to see what other recourse I had as well.
I'll be happy to get another 3 years out of the tv, but will probably not buy a Mitsu, in spite of the resolution. We all work way too hard for our money to be ripped off like this. Hope this helps

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mitsubishi wd52525
Sep 12, 2008 2:23PM PDT

I bought a wd52525 about 4 years ago and I have gone through 4 lamps and have had other issues as well, My service tech had to send the chasis out to be repaired after a power surge from an electrical storm fried it, I did have a surge protector on it but it didn't help. so anyway it took mits 7 weeks to get it back to me and 1 week later I had to call the service tech back out because it was taking up to 7 minutes for the picture to come on, I could here the audio but no picture. So he called mits again and they told him to pull the chasis again and send it back to georgia to be repaired again. another 7 weeks or more w/o my tv. the picture is awesome but this is the 2nd mits tv I have owned and have had problems with both. I will never purchase a mitsubishi product again. If they don't fix it this time I am going to try to get a mits to give me a new one or pay for a different brand. If anyone has any helpful tips about mitsubishi let me know

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mitsubishi 52" DLPmodel-52525 worst tv ever owned
Nov 14, 2008 10:51PM PST

bought in 2004 and has broke down ever year i have had it. the mitsubishi consumer relations do'st seem to care. they gave two service center to call both out bussiness.