As a former Mitsubishi employee I spent 1 year there as a temporary employee, well 99% of consumer relations are temps. When you call in, you first get ventus which is located in Manila Phillipines. They are reading from a script and are instucted NOT to transfer the call to the U.S. unless they cannot handle the issue. When you do get the U.S. office, the consumer relations advisors are not properly trained for assisting with trouble shooting, yet reading from the instruction manual, or given answers from the technical advisor Curtis Gentry. He can be reached at 1-949-465-6146, his DIRECT line. He will not take transfers from advisors, only answer questions from advisors by asking three more questions. Please call his extension with any technical problems you may experience. In regards to chassis repairs, that is the rule, NO REPLACEMENTS, ONLY REPAIR, advisors are given no choice but to relay that information. When you ask to speak to a supervisor, there are two of them, Arjun Sheth AKA AJ, and David Ratinoff. When you customers ask to speak to them, there only job is to monitor what each advisor is doing, let me tell you it's like working in prison over there and we commonly joked about that. When a supervisor is approached with a question, they all have different answers hence the lack of training and the fact they are complete idiots. A trained Monkey can do there job, LITERALLY. All they do is look to see who is doing what from there double monitored desk. When a customer asks to speak to a supervisor, we are INSTRUCTED to say they will call back in 1-2 business days, and if the customer is irrate, which most are with the product, they say "Tell the customer we'll call them back before the end of the day." Which they have no intention on doing, and then a week will go by. Advisors have a breakdown sheet regarding what they can do to help the customer for repair, depending on the age of the unit. They will repair the unit untill repair exceeds the value of the set, but not what you paid for it, DEALERSHIP cost when there have been multiple repairs in a short period of time. After your Mitsubishi 1 yr manufactorer warranty runs out, you are referred to you extended warranty company, if you have none, they will assist and cover up to 18 months from purchase date accompanied by a receipt, if not then the day the t.v. was shipped to the dealer. Oh and for your info, Arjun Sheth AKA AJ's DIRECT number is 1-949-465-6144, David Ratinoff's DIRECT number is 1-949-465-6182. When assisting customers, they are not instructed to do what is right for the customer, but how much we can save the company including flat out denying the customer assistance right after the 1 yr factory warranty was completed. Then we have AJ and David's supervisor, Vigil White, his DIRECT number is 1-9494656142. His job is to do nothing but sit in his chair and pretend he is running the department like he was General Douglas MacArthur due to his extensive war commendations while fighting wars in Playstations 1, 2, and 3 as well as X Box. This is his first real job and has been there for about 20 years as skilled as a well trained ninja in the arts of "How not to supervise" and "How to know nothing about your product and rise the ranks", remember, we are dealing with a honorary war hero. He won't speak to ANY customer UNLESS the President of Mitsubishi has been written a letter about the customers disatisfaction of there product, and that is the BEST way to get your t.v. replaced. After that was done, he will just assign the file to some advisor who already has 100+ files to work on in his 8 hour day, THEN will hound them until the issue is resolved and he will offer no support to the advisor. It is LITERALLY the deaf leading the blind. The corporate address is 9351 Jeronimo Rd., Irvine Ca., 92618, but let me tell you the highest person to speak to is Vigil White. His boss is Glen Yamashita, his DIRECT number is 1-949-465-6141. All these phone numbers will be helpful to you, ESPECIALLY Curtis Gentry techincal advisor who is the ONLY employee in consumer relations that half way understands how to trouble shoot the t.v.'s. If you need to complain about Vigil White, I STRONGLY advise you to call Glen Yamashita, and if you want your t.v. replaced, write the president of the company Yashi Moriyama. Good luck with your issues.