Mitsubishi DLP Television WD-57831 Class Action Lawsuit

OHMYGAWD. I have finally hit the jackpot with this site. I bought this POS for $3300. I think it was 2 1/2 years ago? I have blocked it from my memory as it has been the BIGGEST nightmare of a TV set. The "black is black" feature is another way of saying you won't see a damn thing on the TV when it is dark in the show. I had everything replaced in the TV, then finally, after telling the useless rep in Orange County I was going to take it back to RC WIley and throw it on their steps, I got a new one. That was after 4 days off for them to come and change every friggin thing in the set. That cost me $1600 in lost wages which further irritated me. That new one crapped out 3 days later. Sadly, I could not talk them into giving me back my money so I got another one. I was considering an HD DVD player so I started reading some stuff and, although I am lost when it gets technical, I think the manual told me that the 1080p would not accept a 1080p signal. It further said, don't worry, there isn't much out there in 1080p anyway. AHHHHHHHHHHHHHH. I think I will buy the lower end Toshiba since it appears 1080p is indeed misleading. I really want someone to come into my house and steal this POS. I will NEVER buy a Mitsubishi again. My sister has the Sony XBR and I drool when I watch TV at her house (Good thing she lives in another city or I would really be depressed.) Count me in on a class action. I am a non practicing lawyer myself (member of 2 bars- including CA but do not practice) and do not know if this Shulman is our guy. Someone should check it out before we commit based solely on his saying he has done it. I am sure you all know, class action suits can take years and the only ones who really make out are the lawyers. I will be happy with my $3300 back and maybe the lost income. I figure it is an expensive mistake and I can't wait till I talk myself into giving this to charity and buying the Sony XBR. If I had kids I would have set this in the playroom and bought myself a real TV. I am so glad I am not alone. It truly made my day that it isn't just me. I thought I was the crazy one. I am sorry you all are suffering too, but I really feel so much better after venting and knowing I am not alone. Thank you all and please keep posting so I know where we stand.

I purchased a WD-65732 in March 2007, 1st bulb blew almost 6 months later, 2nd bulb blew March 2008. @ bulbs inside of a year! I propose Mits refund everyones money back since we all were told the same lies about the expected life of the lamps!

I would just like to say that I no longer have any problems with my WD62628. The regional manager for Tweeter in Houston Texas discovered the same problems when dealing with Mitsubishi. He was kind enough to let me swap out my TV with a new Sony. This appears to be a much better product and the 1080p inputs ACTUALLY work as advertised. Imagine that. I wish all of you good luck with Mitsubishi. I will never buy one of their products again.

I have a WD-62825 that was purchased 15 months ago. I have replaced 2 lamps and had it cleaned because of major dust problem. Now I have vertical white lines in uniform over my entire screen. I have emailed without response. I have talked with my store of purchase (Audio video specialist) and they are clueless...I am being told it is the dreaded Light engine..lennonbeav@yahoo.com

We purchased a Mitsubishi 60" 3 yrs ago and just before the 2 yr warantee went out, the bulb and main light box went out. After the 3 full yrs the TV went dead... cost us $200 to tell us that the power supply and 2 computer boards need to be replaced and they don't know how long it will last. We paid over $5,300 for this TV... they just don't make TV's like they use too. Needless to say, we purchased a different brand.

Bought our WD-52631 Dec. 26, 2006. Had "airflow" problems that were
fixed on second visit by authorized repairman. Original bulb failed in June, 2007. Now that bulb has also failed in February, 2008. The TV is now out of warranty. Ouch! So, every 6-8 months, I will apparently have to invest another $250 into a TV that cost me $1900 to purchase. Talk about expensive entertainment. Is Mitsubishi going to step up and make this right? If not, I would hate to hold any Mitsubishi stock.

If there is a lawsuit, I would be very interested in joining. I'm not sure if pouring another $250 in for a bulb is a wise investment, after seeing the myriad of other problems.

I'm in the same boat. FYI you can buy the Bulb (150 W) for about $110 and replace it in the cartridge. It's not too difficult.

I purchased this set for $3500 and it's been 8 months and without any warning my picture just disappeared and now I am getting the red lamp light. Haven't had a chance to call Mitsubishi yet, I believe the bulb is under warranty, but judging by the stories on here, it seems that I will be enjoying more and more problems as time goes on. Funny how the salesman who sold me this TV never mentioned anything about the airflow problems. So glad he talked me out of buying the 52" Sharp aquos which was $500 cheaper. By the way I am in Alaska and I am 4 hours behind customer service time. I am also glad that I will not be watching the NFL playoffs on my $3500 tv. From the sounds of it I will not be watching the Superbowl either. Anybody know what it's like to be in a climate where the average temp is -20 or below and not have a working TV? Guess I am going to find out!!! I will update once I get more experience dealing with customer service and repair, but I have a feeling I will be more then happy to join the class action suit.

Go on-line and order a lamp. Keep your receipt, as it is under warranty...also a very easy install.
-Mitsubishi DLP $3,400
-Mitsubishi Lamp $270
-57" of HD Football PRICELESS

It's no brainer: Alaskan radio or Big Screen?

Well I reached the authorized dealer I purchased the TV from and no surprise they do not have my bulb in stock. Big Surprise, why would the authorized repair center have a bulb that goes in a large percentage of their TV's anyway. Insert sarcasm here! This store is in Fairbanks. They contacted their Anchorage store and are having one shipped up here and should be in on Tuesday the 22, my birthday! According to the salesman the older models(last years) the bulb housing has a small filter with tiny holes that gets clogged very easily and causes the bulb to overheat and burnt out. The new bulb replacement only out for a few months, has larger holes that will prevent this problem from reocurring. I was wondering if anybody has had this "new" bulb and was still having the same issues.

Just checked the screen on the new lamp today and it was clean. I too agree that the clogged screen added to the short life of my 1st lamp.
My home is older and my electronics do collect dust, so I got a Honeywell Tower Air Purifier to help reduce dust around the display...
Going to monitor dust on/in all my equipment.

I got my lamp in less than a week from Mits, via their site on-line, as my dealer said they are backed ordered and "they" cannot get them as fast as a single consumer?

I am looking into buying just the bulb on-line and installing it in the lamp housing I now have...it is $80 instead of $270.
Happy Birthday as well!

What web site has the bulb that cheap? All I could find was for over $200.

Thanks

It is sad to see that so many people are having the same problems. Count me in the class action suit as well. rlisaacs@sbcglobal.net.

So I ordered a lamp AND cartridge from laptopsforless and got exactly that. Although it looks exactly the same, it won't fit. So I ended up taking the lamp out of the housing and putting it in the original housing and it worked. I turned the TV on and presto, I've got a nice bright picture again.

Problem: My whole screen is slanted down on the right side. I don't see any way to adjust this. Any help?

Count me in as I have had the same issues with Mitsubishi. WD65732
rtclt2@gmail.com

Since I was getting the busy signal EVERY time I called Mitsubishi and Laptopsforless took my bulb and housing I ordered from them without troubleshooting my issue, I went to EBAY and ordered a good ol' OSRAM bulb for my TV from Rivervalleyelectronics. Not only did the bulb come within 2 days, with detailed instructions and a latex glove so as not to hurt the bulb with finger oil, but I still had the slanted screen and so I called them and they stated that it had to be my light engine out of whack.

So thinking back to my failed installation of the WRONG housing from laptopsforless, where I had pushed harder than I should to get the tabs to go in, I figured that I had offset the light engine. Once I had the OSRAM bulb, exact same one that my TV came with that lasted 2 years in my home and on display at the store I bought it from, I put it in the original housing, screwed it in and pulled the housing back a bit which reset the original placement of the light engine.

I couldn't be any happier with these guys. Quick to all lines of communication, half the price of others, third the price of Mitsubishi, and it's the EXACT OEM needed! Plus, they were the only place, including the web, to let me know it had to be the light engine out of line. If you do keep your TVs and you want a quality product from a top-rate place, go to these guys!

And since I've probably reduced the life of my light engine because of the CRAP housing/bulb that was shipped from laptopsforless, count me in for whatever you guys do if my WD52628 falls in the same category. I may go back to laptopsforless to discuss this issue though.

I chided in a month or so (and two lamps) ago. I want some of this class action.....action. my email is jeetco@aol.com

Well 2 weeks after a new lamp and 2 posts on this link...I have just had to have my WD-57831 professionally packed and delivered to an "authorized" Mits repair center, 120 miles away! Had I not been reading all the various problems, etc. I would not have taken such a step. I have been assured by the owner of renowned family electronics store, that he will personally speak with a friend @ Mits as to the problem(s). I will have some information next week and make another post with any findings.
George
(Thanks to all who have joined the quest...)

i have my post up already on this issue. i have just been waiting to see what action is taken. i am on lamp number 4 in 15 months . i am tickled that you have posted this address, because my 3 emails to support have not been returned, nor are my phone calls being returned any more.i have been all over them but it is hard to get past a level 1 person in customer service. it has been extremely frustrating. my set is working now but i am sure my time is limited till the next failure. its great to see that people are taking the time to post there simular problems.i will have a letter in the mail next week. can't thankyou enough. rjesse2....................

Get this guys attention.. Start flooding his box with mail and he will starting thinking twice.. Or maybe not and just shine us on...

I hope that is the correct address as it was given to me from the rep....

Please if anyone else has a contact point, post it. Mitsubishi dealing with the public is very poor at its best...

Sincerely


Phil

I am onboard with this if the plan still is in effect. We bought our DLP over 3 years ago when this was the new thing and have not had the clear pic we thought and replaced the bulb and now need a light engine. Seems wrong when you pay 4,000 buckarros for a TV and then all you get is the need to spend more mula to keep it working. If you are still doing this then I will sign on the dotted line.

We bought our WD57831 on 12/18/06 from Larson's in Medford, OR. after both of us having great Mitsubishi TV's in the past. We have had the heat sensor repaired under warranty and until this weekend the TV seemed to be working fine. We have the dreaded red lamp indicator burning brightly - and nothing else. Our story is as several who are posting here - we declined the extended warranty as unnecessary based on our past experience with this manufacturer. We also bought it from a well established electronic store, believing that they wouldn't sell junk. They're proving to be just like any other retailer - only interested in the initial sale - no service after the fact. I have ordered the bulb from Mitsubishi for $270, after one TV repair place wanted to charge me $300 for the bulb and $120 to install it! Sheesh!I'm definitely not excited to read these stories about 4 light bulbs in 18 months. I believe my redheaded husband would carry the TV back to the store and dump it on someone's toes! I plan on telling everyone I know about the Mitsubishi experience. Word of mouth does wonders, but would definitely be interested in hearing about a potential lawsuit.