We just recently purchased a JVC DILA HD TV model #HD-52G786. It was manufactured in August 05, we purchased it on September 10, 2005, on December 25, 2005 after only 3 months the lamp blew. Which after numerous calls on the week of December 27 on to December 30 having to give our serial number to the TV out to one Representative after another, we finally asked to speak to a supervisor, (apparently customer service calls are handled in the Phillipines, and we had a hard time understanding the reps). The supervisor from Texas call center got on the phone with me, by this time I am upset and I wanted to know exactly when we could expect a lamp, I was told by Joe Rodriguez that it would come in 10 business days. Ok, I said I wanted a tracking number, he said they do not give out any numbers. I said how will I know when mine had been sent out he said "you can call back in 3 business days and someone might could tell me something then" (when calling you will be on the phone at least 30 minutes before helped). I asked is this something I can expect to happen every 3 months, he said he could not predict that. I asked if could I get my money back for this TV from JVC because I am not happy about this. He said "you will not get any money back and he did not care if the TV was repaired or not because JVC has been in business for 50 years and even if I told Better Busines s Bureau that he knew the company would not shut down just because of my TV". I spent $2400.00 for this TV and the picture quality was great but for only 3 months. So now I am out of a TV until JVC sees fit to send me a lamp and not only that the product is only under warranty for so long, then what will I do. I feel I have throwed my money out the window and I have nothing at this time to show for it. So take my advise if you do not want to go through what I have been through this past week please look elsewhere.