Office & Productivity Software forum

General discussion


by roc045 / June 27, 2005 11:11 AM PDT

When I open Outlook 2002 I can't open my email &
I get this error mess: MS Outlook: "Unable to open your default email
folders. The .DLL file for the information service couldn't be found, MAPI
was unable to load the information service PSTPRX.DLL. Be sure the service is
correctly installed & configured. Tried the support solution on
loaded the latest service pack 3, nothing happend.
I have no calander, contacts, personal phone book and can't send email keep
getting that same error message. Since this appears to be a problem with the
registry is there something I can remove to solVe this?

Discussion is locked
You are posting a reply to: Missing PSTPRX.DLL FILE
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Missing PSTPRX.DLL FILE
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Re: missing dll
by Kees Bakker / June 27, 2005 5:40 PM PDT

You don't tell what you tried already ("the support solution on" doesn't tell anything). Do you mean ?

A variant on that solution: (the york part doesn't apply to you of course).

If changing the settings on the current account or making a new one don't help, all I can suggest is
(a) repair Outlook from the Office CD
(b) uninstall and reinstall from the Office CD
(c) run Microsofts Office Removal Wizard in stead of uninstall, then reinstall


Collapse -
missing dll
by roc045 / June 28, 2005 12:08 AM PDT
In reply to: Re: missing dll

Sorry I should have been more specific, yes I meant I tried that option as well as the other option you suggested after setting the default. When I open outlook I can read the email from my Imap account but can't send or open any other folder including my calander, address book and contacts. I had already tried to repair and uninstall nothing changed. I am running o/s windows 2000. I haven't tried removing outlook with the wizard yet. Also aside from the missing dll message when I click on the other folders I get this message
Unable to display the folder. This is the root of an IMAP store. The root does not contain messages, but may have subfolders that do. Do you have any idea what this means?

Thanks for your help.

Collapse -
Missing Dll
by roc045 / June 30, 2005 3:23 AM PDT
In reply to: missing dll

Thanks for your help, problem is solved

Collapse -
How did you solve it?
by trejkaz / July 4, 2005 11:58 AM PDT
In reply to: Missing Dll

At least tell people how you solved the problem, when posting something like that. I have exactly the same issue and neither solution given worked here.

Popular Forums

Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Your favorite shows are back!

Don’t miss your dramas, sitcoms and reality shows. Find out when and where they’re airing!