Samsung forum

Question

`Missing photos in Smart View

I am using Smart View on an iPhone6 connected to a Samsung UN50JU6500. There are thousands of pictures on the phone (Photos app) in dozens of albums. Smart View only shows about 8 albums and fewer than 300 pictures. I can view those few with no problem, but how do I access all my photos?

Discussion is locked
You are posting a reply to: `Missing photos in Smart View
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: `Missing photos in Smart View
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Answer
Samsung needs to fix it.

In reply to: `Missing photos in Smart View

Collapse -
Sorry, M. Proffitt

In reply to: Samsung needs to fix it.

Sorry, M. Proffitt, but nothing there deals with this issue. I'm not concerned with watching TV on my phone (which has never appealed to me) or using my phone as a remote. Since some pictures are recognized, it would seem that there is something I am not doing to allow the app to recognize all of them. I'd be interested to know what it is.

Collapse -
That's my point. In fact points.

In reply to: Sorry, M. Proffitt

1. The support link does not take you to the right site.
2. There are priors on your issue and in that link I provided a FINE CLUE that reinforces the not ready for prime time is this:
http://a5.mzstatic.com/us/r30/Purple49/v4/ae/52/47/ae5247b6-3666-febf-58e1-4833abcf6f5e/screen322x572.jpeg

LOOK CAREFULLY and you see that Photo is selected and underneath that is a "Create Playlist." What folk are griping about is that you need to create playlists in the Samsung app.

My gripe is the app's documentation is missing as well as the link is borked.

Samsung needs to address this and more.

Post was last edited on February 13, 2016 7:07 AM PST

Collapse -
Answer
Re: Smart View

In reply to: `Missing photos in Smart View

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

SMART HOME

This one tip will help you sleep better tonight

A few seconds are all you need to get a better night's rest.