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General discussion

Missing, not deleted, pictures

by LQRC / August 1, 2014 8:52 AM PDT

Hi;

I have a Samsung Galaxy Prevail 2 I purchased 2 weeks ago. Photos from my old phone were transferred over to this phone at the store where I purchased the phone.
Went on vacation and took pictures and one video. Got a message that no memory was available and to delete some items. Deleted a few pics and when they wasn't enough I deleted the video. Well, along with deleting the video, all my new pictures went with it, about 50 or so.

Attached the phone to my Mac, downloaded Kies, and found old photos but not missing ones. Took one pic today and that showed up in the Kies library.

Any idea what to try next? Also called Boost Mobile and that was no help.

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Sadly, you wrote Kies.
by R. Proffitt Forum moderator / August 1, 2014 9:00 AM PDT

Back to Samsung to ask them what happened. I know we only lose what we don't backup so hitting the delete before we got our files/pictures out may mean they did go away.

But let's say they are missing. Well the ugly truth is this is no PC. We can't trust these little machines.
Bob

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PS. What do I use to look for files?
by R. Proffitt Forum moderator / August 1, 2014 9:07 AM PDT
In reply to: Sadly, you wrote Kies.

ES File Explorer.

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pictures
by LQRC / August 1, 2014 9:35 AM PDT
In reply to: Sadly, you wrote Kies.

I didn't hit the delete on the pictures though, only the video. What is wrong with Kies?

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Your post described what's wrong.
by R. Proffitt Forum moderator / August 1, 2014 12:13 PM PDT
In reply to: pictures

As the tablet/phone/pad is Samsung and Kies failed, let Samsung answer what to do next. I know not to trust these units today. And I'm writing Android apps!
Bob

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pics
by LQRC / August 6, 2014 5:32 AM PDT

Thanks for your help.

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Maybe the card problem
by kingsbuying / August 1, 2014 2:10 PM PDT

It happens on me that all my pictures I stored gone totally for unknown reason. whenever I enter the gallery, it also remind that no memory is available. It turns to be the memory card is broken. But I guess the pictures you lost may not retrievable unless try getting professional software.

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try galaxy recovery
by alicedixson / August 6, 2014 5:49 PM PDT

use a professional software or try Galaxy Recovery on your Windows 8/7/Vista/XP. If you use Mac computer, download Galaxy Recovery for Mac OS X

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