What EXACTLY did you do to perform the "manual reset"? Simply reboot the computer? Something else? System Restore maybe? Why did you need to do the manual reset?
So a file or folder simply disappeared after you rebooted the computer?Strange....but we need information such as the operating system, whether you've got malware on the machine, the type of file you're looking for, etc.
As to PC Inspector, have you checked their website? Read the manual for that program yet?
Hope this helps and let us know more.
I used the search button, but alas--I suck. So can anyone give me a play by play to recover missing files? I booted up my computer after a manual reset to find a folder I frequent missing. I looked in the "my Recent Documents" history to find the files missing. I already downloaded and installed PC inspector, but I have no idea how to use it...