Test if it's just the current user account. Could save yourself from a factory reset.
I can not load anything onto my computer. No downloads will load. Can't even save things in paint. I think I accidentally deleted a needed file when I was clearing my ex's crap out of it. It is an HP computer with windows 8.1 os. I don't know the model. AMD A4-5000 with Radeon HD Graphics if that helps.

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