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Question

Minor problem Samsung TV -- replace mainboard preemptively?

by EmilyChatelet / December 3, 2013 10:33 AM PST

I have a UN46ES8000FXZA Samsung TV.

I've been very happy with it.

Only a couple of times has the TV turned off, all by itself, and I have not been able to turn it back on. I unplugged and
replugged it in, used the lower right side button, and both the cable remote and Samsung remote.

Only after several tries did the TV turn back on. Then, everything was fine until, months later, the same thing would happen.

IIRC, this happened when I was fiddling with the Smart TV and using the Samsung remote rather than the cable remote.

Even though the on-off thing has only happened twice, and may have even been a problem with the Samsung remote, Customer service has offered to replace the mainboard.

Almost seems like overkill.

Is this a good idea to do -- replace the mainboard preemptively?

Could doing that cause more harm than good -- having the service techs messing around with it?

Like I said, the problem has only happened twice.

Is Customer Service trying to fix a problem preemptively?
Are they aware that this is an ongoing issue and so is just willing to replace it?

Should I say, "No," since the problem is so intermittent,
and the service techs might mess up the TV more?

Or should I say, "Go ahead, replace it,"
since it will probably have to be replaced anyway soon because this is a defect and I might as well get it done while it's under warranty."

Should I see if the new remote they sent solves the problem?

Please weigh in and let me know what you think.

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