For WORD, find your NORMAL.DOT file and rename it to NORMAL.OLD. Start Word and it creates a new one. Does that help?
As to Outlook Express, is the machine free of pests?
http://reviews.cnet.com/5208-6132-0.html?forumID=32&threadID=1313&start=0
Bob
I am having a # of problems with Outlook Express & Word 2000 SR1. Outlook will automatically open emails as soon as I click on them (only sometimes, but too many) and I have it set to allow me 10 seconds. Also, when I delete an email, it sometimes deletes more than 1 email message.
My Word program only allows me to open a new document once, then I have to reinstall and repair to get it back.

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