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Question

Microsoft Word 2010 And Outlook 2007

Dec 17, 2013 8:33AM PST

Hi everyone!

I recently upgraded from a Windows XP Computer to a Windows 8 Computer, and I found out that the new one came with Microsoft Office Home And Student 2010. Unfortunately, this does not include Outlook, so I installed my three user copy of Outlook 2007. I have some customers that can't open attachments, so I have to send my transcript out in the body of the e-mail. I used to do this by clicking the "Send to Mail Recipient" but it is now grayed out. Is there any way to fix this? I assume it is a compatibility issue between 2007 and 2010, and I am okay with having to upgrade to Outlook 2010. Do you think that is necessary? Please help soon, I am having to move the file to the old computer and sending it there, and I would prefer to get this computer off of the internet and out of use before April, 8 2014.

Thank You In Advance,

Matt

Discussion is locked

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Clarification Request
Clarification
Dec 18, 2013 10:55AM PST

What format are you sending in? Are you using 32-bit or 64-bit versions of office?

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Clarification
Dec 18, 2013 11:01AM PST

Sorry everybody, but it wouldn't let me revise it, and I hoped that the clarification request would allow me to, so that's why I sent it. Anyway, I just found out today that I am using a 64-Bit computer and have a 32-Bit version of Office 2010 installed. Is this okay? If I uninstall and re-install 64-Bit, can I use the same product key? Will 64 and 32 bit versions (2010 and 2007) work together? Obviously, 32 and 32 aren't working, but I am using a 64-Bit computer if that could cause a problem. Also, I am using .doc not .docx or anything like that. I am not sure, but I believe that the customer's problem is that their provider doesn't allow attachments. Please help!

P.S. Would an alternative program work with Word 2010? Maybe Thunderbird, or if it could go straight into the body of a gmail message? Copy and past is not an easy option, since I have some special formatting that it would be difficult to set up again.

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If their provider doesn't allow attachments,
Dec 18, 2013 11:06AM PST

then there's nothing you can do to make sending them work. But were you able to send attachments to these folks before switching from XP?

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Are you sending .DOCX format?
Dec 18, 2013 11:02AM PST

If so, that's your problem. Save in .DOC format.

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RE: Are you sending .DOCX format?
Dec 18, 2013 11:34AM PST

No. What I am trying to say is that I never sent attachments to these people, and all of my other customers received .DOC format. What it used to do when I clicked the "Send to Mail Recipient" button (which is grayed out now) it would import the entire document's text with correct formatting directly into the body of an Outlook 2007 e-Mail.

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Answer
When I need to send it in the main body.
Dec 17, 2013 8:38AM PST

I select what I want and Control+C it. Then in the new mail Control+V in the body of the email.

I'm wondering why folk can't open Word 2010 docs. Even my old Word 2003 can open those after I installed the MSFT Compatibility Pack.
Bob

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RE: When I need to send it in the main body.
Dec 19, 2013 12:09AM PST

I am sorry but that is not my solution. One reason is that I use lots of complicated formatting that copying and pasting won't work with. Also, these customers are people that are very hard to work with, so I can't try to get them to use another program, maybe openoffice or something free like that.

Thank You for trying,
Matt

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Re: complicated formatting
Dec 19, 2013 12:22AM PST

Then, depending on what email program they use, there's a rather big chance it isn't shown in the way you expect.

So my suggestion is to save it as a pdf-file (http://office.microsoft.com/en-us/word-help/save-as-pdf-HA010064992.aspx) and send them that as attachement. Practically everybody has a pdf-reader installed (from Adobe or Foxit or Nitro) and practically everybody knows how to doubleclick on an attachment to open it.
The nice thing: they can print it the way you meant it to look. That won't work with a html-mail.

Probably your other customers would prefer pdf above doc also. In complicated cases, Word documents look different on different PC's if they have different printers installed. While pdf guarantees the same look and feel everywhere.

Kees

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Re Open Office. I suggest you move to the newer Libre Office
Dec 19, 2013 12:33AM PST

And if it's complicated formatting, it's almost a sure bet various email clients will screw that up. With PDF generation being free that would solve that one.
Bob

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Answer
You could always use WLM or Thunderbird to send
Dec 17, 2013 8:58AM PST

Windows Live Mail and Thunderbird work fine with Windows 8, so you could always use them. I haven't heard of any compatibility problems like you mentioned, but then I normally use WLM. If you're sending your resume in .DOCX format (which is the default for Word 2007 and later), that could be your problem. In this case you should save it in .DOC format instead - this is an option in Word 2010.

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RE: You could always use WLM or Thunderbird to send
Dec 19, 2013 12:11AM PST

I wish that would work. I need it to be directly compatible with Word 2010 32-Bit, meaning that I can just click the "Send to Mail Recipient" button at the top, but it is grayed out. I can not copy and paste, or send as an attachment like I do for my other customers. And yes, I always use .DOC instead of .DOCX.

Thank You for trying,
Matt

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Re: send to mail recepient
Dec 19, 2013 3:07AM PST

Sorry, I can't find a "send to mail recipient" button in the Word 2010 ribbon. Can you tell where yours is?

Kees

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RE: Re: send to mail recepient
Dec 20, 2013 7:46AM PST

It is a button you can add at the top. Like Quick Print or Undo/Redo. Check the box next to "Send to Mail Recipient" on the drop down menu.

Thank You,
Matt

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Then buying Outlook 2010 might be the solution.
Dec 21, 2013 6:14AM PST

But I can't try here if it works.

Kees

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Answer
I'd rethink this one.
Dec 19, 2013 3:20AM PST

The more I look into this area I'm glad our office never mixes versions like this.

For example http://social.technet.microsoft.com/Forums/office/en-US/9dd7556c-7cb5-4f36-8530-bd81d1c47be7/word-2010-save-send-using-email-does-not-always-attach-the-document?forum=officeitproprevious and many other posts tells me that you must be unlucky as well as Microsoft isn't going to offer any support unless you pay up. And even then my bet is the solution is to get the versions all lined up.

I do like the idea of testing in another account (AKA "profile") but I find most users today have no clue what a Windows account or profile is.

Bob

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PS. Forgot this.
Dec 19, 2013 3:23AM PST

Given the above and the lack of MSFT support for mixing this up I want to add that the PDF route is likely best if sending .DOC files is unacceptable to the clients.

I'll also share that some clients of mine loathe big document files and for them I place them on my public dropbox and just send the link. I have no qualms about this for the paying clients.
Bob