either you misinterpreted the instructions,
or the instructions are incorrect,
or something is wrong with the software you bought.
It doesn't seem as a Word error, given the little information you provided.
Kees
I've been trying to print some business cards, I have followed the instructions that came with the card stock and created a template. When I go to the template only the margins are set and not the outline of the cards. Any solutions....

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