It's not only MS, it's almost EVERYONE. So far my ISP is still in the U.S., but I wonder how long that will be? I think we're all in the same boat when it comes to tech support, and it will probably only get worse....Maggie
Is there any other recourse than a <<class action>> protest to convince Microsoft that outsourcing their tech support to India is counter productive.
After downloading IE7, I was plagued with their regular new software problems but which proved to be a serious "cash-sustaining" issue for me. The first tech. support was willing but unable to resolve all issues. The second time, today, was another MS failure.
I sent a fax to HQ as I had to do last year, but I wish they would stop that charade and allow customers to choose their tech support location. Indians will choose India, I prefer to stay in CONUS to be able to speak and work constructively.
To all of you who agree with my statement, do email/fax/ write or whatever como suits you, to Microsoft. Perhaps peer pressure will yield results?
Enclosed if a copy of my fax content:
To Whom It May Concern:
I had several issues following a recent IE7 download, the major one being not accessing my online banking. Since my bank is in another state, it was critical.
This has now been resolved but two others remain which are affecting Outlook Express.
The person who called me this morning tried to help but could not. During the process I explained that I had a severe problem with MS tech. support coming from India. One such ?tech support? person crashed my OS last year [8/27/2005] and it took two months to repair it in order to salvage my home-office server set up. I specifically requested not to be transferred to India again. The silence that followed told me volumes and, sure enough, I was back in India again a minute later.
I tried to work with the person, [Unaiza] but she obviously had difficulties understanding me and we were always at loggerhead in the process. After struggling for 20 minutes, I asked her to transfer me to someone who might understand me better; she became angry then hanged up on me.
Is it too much to ask of Microsoft to refer customers to a technical support that they can actually work with? My last OE issue remains unsolved.
Thank you in anticipation,