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General discussion

Microsoft's Hotmail.com Is Blocking My Email Account. Why?

Sep 28, 2006 11:16PM PDT

All of a sudden Microsoft has started blocking my email account and it cannot be opened to retrieve my saved messages or other peoples' email addresses.

I type in my email address jpp9999@hotmail.com and then my password. A message appears that the wrong address or password has been entered. And so the correct address/password is entered again with same results.

Then I try the ''forgot your password'' route, and it still refuses to open.

I should note that MoveOn.org is communicated with often and election time is approaching. Is Microsoft disrupting communications to help Republicans who are in desperate need this November because the public is very mad about Bush's Iraq War?

Discussion is locked

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Think what you will but free email services tend to...
Sep 29, 2006 12:02AM PDT

Go offline for up to weeks at a time. You may want to have more than one of these free email accounts.

Bob

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I Have Had This Account For Years
Sep 29, 2006 12:23AM PDT

And, it has never gone off before.

Politics is a very dirty game, and Microsoft may be playing disruption because MoveOn.org is very successful in organizing voters and a get-out-the-vote movement is presently under way.

I have contacted MoveOn.org with this problem to see if it is occurring with other people.

I have contacted CNET for help in case it is a technical problem and not politics.

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Mine is some 6+ years old.
Sep 29, 2006 12:26AM PDT

And the longest outage was 3 weeks.

Just a comment. Since Cnet and other than Microsoft don't run the service, contacting them will not get any reliable answer.

Did you call it in?

Bob

PS. Hey, call it conspiracy if you wish but having seen this too often as it goes down.

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Microsoft Hotmail.com Was Sent Message Will See What Happens
Sep 30, 2006 12:05AM PDT

Bob, the only reason that I consider conspiracy is because government agents, through a Texas District Judge, tried to railroad me into a state mental ward once after I had returned from Washington, DC where a newspaper format protest was hand delievered to all US Senators' offices and Representatives. The US Department of Interior had taken 68.7 acres away from me at the junction of Loneman Creek and Blanco River in Hays County, Texas.

The American Civil Liberties Union (ACLU) was contacted, and they drew up a lawsuit to be filed in US Federal Court against that judge. When ACLU stepped in, I was suddenly OK, and all action stopped. The Goldstein Lawfirm in San Antonio, TX handled the suit for ACLU.

Also, about two years ago, another Texas Judge ordered my 97 year old father to be killed literally by forcing him to be kept in bed until his lungs filled with fluid and he drown in his own fluids. When he asked to be gotten out of bed one day so that he could sit up, the nurse refused, and he was forced to remain lying down. The only way that government agents could stop me from gaining control of his $1,700,000.00 estate was to have him killed before court date. He died one day before court session. I had made an advanced payment of $25,000.00 to an attorney to watch over me, but all of a sudden, he had become too busy to stop what was going on. That lawyer was immediately fired after my father died, and a high powered law firm in Austin, Texas was hired to protect my inheridance which was much less than what I would have gotten if he had not been killed.

Now, people are really concerned that I am going to fly to Washington, DC again, and also go talk to The New York Times and CBS with documents in hand. They are nervous.

And, I have an FBI profile that they had also sent to MI5 which is British intelligence. That information was obtained through the Freedom of Information Act.

What is my crime? I was too effective in political organizing during the Anti-Vietnam War Movement.

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Sent a message?
Sep 30, 2006 12:22AM PDT

While conspiracy is fun, mail servers do go down. Since you sent email I expect you never to get a reply. I find the phone works best for such.

I find your expectations for service on free email accounts overblown.

Bob

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I Will Try Calling See If I have To Wait All Day For Answer
Sep 30, 2006 11:36PM PDT

I have been using Hotmail.com for years and have never had a problem until just a few days ago.

They have been very reliable up until now. So my expectations are based on past history.

My experience with making phone calls to these kind of people is that you wait and wait and wait. And then, finally syop trying. But, I will see what happens.

My mistake was in not protecting myself from outside "control". I should have copied all important messages and saved them on my computer as Word documents. I should also have done the same with all email addresses. Will do so from now on just in case.

You should engage yourself in active politics and work your way into those back rooms where so called free elections are decided. And then, you will find out what conspiracy means. You will never be able to understand conspiracy until you start playing the political game and become effective. And, effective is the key word. Conspiracy is a reality where you spy on them and cause as many problems as possible and the other side does the same thing.

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Bob, Sent Email to Hotmail.com and Received This Reply
Oct 1, 2006 10:00AM PDT

Hello John,

Thank you for writing to Windows Live ID Technical Support.

Please accept my apologies for not being able to get back to you within 24 hours. I am sorry to hear that you are having an issue signing in. It appears that the system would not accept your password. My name is George and I understand how frustrating this can be for you.

I have checked your jpp9999@hotmail.com account and I did not find any network difficulties that would prevent you from signing in. The issue you are having is most probably due to one of the following reasons:

- A stored account or password on your computer's logon screen is incorrect or is out of date. This issue only applies to computers that are running Microsoft Windows XP.
- The browser cache is full or is storing an old page.
- An incorrect e-mail name or password is being entered for your Passport Network account.

To help you with your concern, please try these steps:

1. If you are receiving an invalid user name or password error message, follow these steps to reset your password:

a. Verify that your e-mail address and password are correct. You may be entering the correct password, but the e-mail address may have been typed or saved incorrectly.
b. Verify that CAPS LOCK is not on. To verify this, type in any document and see whether all uppercase letters appear.
c. On the sign-in page, verify that the e-mail address that is listed is the e-mail address for which you want to reset the password.
d. Click "Forgot your password?" under "Password."
e. Type the characters that you see in the picture, and then click "Continue."
f. You will be directed to the "Reset your password" page.
You may be prompted to select one of the following options:
-- Send yourself a password reset e-mail message.
If you have not provided an "alternate" e-mail address, this option will be unavailable.
-- Provide account information and answer your secret question.
If you have not provided a secret question and answer and region information, this option will be unavailable.
Follow the instructions to reset the password.

2. Clear the computer cache and delete unnecessary cookies before you sign in again.
Temporary Internet files store the information that your computer exchanges with the Web sites that you visit. These files improve the communication between your computer and the Web sites. As time passes, these files become cluttered, and this clutter can disrupt communication.

- Internet Explorer 6 and earlier versions for Windows
a. On the "Tools" menu, click "Internet Options."
b. Click the "General" tab.
c. Click "Delete Cookies," and then click "OK."
d. Click "Delete Files," and then click "OK."
e. Click "Clear History," and then click "Yes."
f. Click "OK."

3. Windows XP automatically saves your account and password information when you access the Passport Network. The following steps will remove the stored password from your computer:

a. Click" Start," click "Run," type the following command, and then click "OK":
control keymgr.dll
b. Click "Passport.Net\* (Passport)," and then click "Remove" to stop the account from signing in automatically.
c. Click the e-mail address that you want to delete, and then click "Remove."
d. Click "OK" in response to the message that states that the selected logon information will be deleted.
e. Click "Close" to close the "Stored User Names and Passwords" dialog box and save your changes.

4. If the issue persists, please reply to this message and include answers to the following questions:

- Does the issue exist when you use a different computer?
- On what Web site are you experiencing the sign-in issue?
- When was your last successful sign-in?

You are valuable at MSN and we look forward to providing you with consistent and effective service.

Sincerely,

George
Windows Live ID Technical Support

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Hotmail sign-in problem.
Oct 4, 2006 12:56AM PDT

Is it possible some one figured out your password, access the account, and changed it ? If you contact Hotmail support, you will get a standard "we are sorry. We know how you feel" reply. Maybe helpful to some, but not to most. Try using another account to send a message to the account - does it get rejected and returned as undeliverable mail ? Have you changed your password and forgotten that you have ? (offence, if any, not meant, but it happened to me before.)

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Thank You for Information Problem Has Been Corrected
Oct 4, 2006 10:46AM PDT

I think that someone got mad and crashed my Hotmail.com account. I sent Hotmail.com an email seeking help, and they responded the next day. It took about two question/answer sessions with them, and they corrected the problem. Hotmail.com is working again.