Windows Legacy OS forum

General discussion

Microsoft's "help" with KB951748 has HOSED my computer--HELP

Today Microsoft tech responds to my 7/9 call & I tell him the KB951748 update on my xp/s2 server connection problems (I uninstalled Norton using control panel since I don''t have Zone Alarm-(unless it's hiding??) Tech says uninstall the update and reboot. OK..

Now I have screen 94 (which I've never seen before with Intel logo & (F2 for Bios and F10 for settings or something). THEN he tells me that uninstalling "disables some hardware" ie the mouse, OK...next surprise Keyboard doesn't work either!!, so I can't even access SAFE MODE...."OK,put in xp install disc..." you guessed it... THE CD/rom WON'T WORK EITHER!! "I'll escalate your case...bye, now"

AM I DOA??? How can I do anything to fix their "help?" if I can't get into my suddenly autistic computer!!

Discussion is locked
You are posting a reply to: Microsoft's "help" with KB951748 has HOSED my computer--HELP
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Microsoft's "help" with KB951748 has HOSED my computer--HELP
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
"THE CD/rom WON'T WORK EITHER!"

In reply to: Microsoft's "help" with KB951748 has HOSED my computer--HELP

Are you telling us you can't boot from your CDROM drive? If so I'd fix that first as it's needed to boot and repair this OS.
Bob

Collapse -
got it fixed

In reply to: "THE CD/rom WON'T WORK EITHER!"

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

SMART HOME

This one tip will help you sleep better tonight

A few seconds are all you need to get a better night's rest.