Resolved Question

Microsoft Requires New Windows Key After MB Replacement?

My MB fried last month and I replaced it a couple of days ago. Windows 10 Pro is now deactivated. I did all the steps online and used the troubleshooter repeatedly to no avail. Online chat was useless as they wanted me to dig up a receipt for my OS from years ago as this was an upgrade from 7 Pro.

Based on feedback here and elsewhere I have called them but the person who I talked to said my MB owned the OS, not me. Because the MB died I need to pony up another $200 even though my system and 5 others I own are recognized on my Microsoft account as being good to go a month ago.

Has anyone else dealt with this nonsense recently? My MB did not waltz down to the store and buy the OS. I bought it. A hardware failure should not require me to buy another OS that was fine 30 days ago. Their insistence that I show a receipt from a decade ago for Windows 7 Pro is ludicrous.

The fact the system is recognized on my Microsoft account should be enough. Now it sees two systems with the same name but neither has an official OS all because of a MB change. I have 5 systems and and each one has a real OS not to mention the serious coin spent on MS Office!

I was told to call back in an hour if I want to talk to a supervisor and in 20 minutes I will do just that. I am always polite but can see how someone could be easily frustrated with the experience. I will post back with the results from my conversation with the supervisor in a bit.

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Thunderbirdceramics has chosen the best answer to their question. View answer
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Best Answer

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Re: key

A retail version of Windows 7 Pro might be transferable to a new motherboard. An OEM version is not. you can prove it was a retail version, you have a stronger case.

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Even the supervisor was adamant the MB owns the OS. Welcome to the internet of things where objects have more rights than people, I guess.

The supervisor was happy I could dig up an old Windows 7 Ultimate key. I have no idea if it was even the key used for this PC and told him so. Seems I was being forced to participate in the problem that created the pirating issue to begin with.

He reactivated my Windows 10 Pro. Seriously though. We all know they track nearly everything and can easily see that less than 30 days ago my account showed this OS as active on this computer name. This drama about not knowing this or that is fake.

So the other feedback I see where they will resolve it easily if you just call is incorrect. You need proof of the OS you bought a decade ago from the retailer who went out of business. They were totally happy with the key I read them from a page of old keys I had kept. Unreal.

If when upgrading to Windows 10 they had advised everyone to keep their old key, it would have been a lot easier. There was no warning that I read, I read the EULA, to keep your old key. The Windows 10 upgrade was useless without it.

They are just hoping you cannot prove it. More cash for them.

Thanks for the response Kees_B.

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"A hardware failure should not require me to buy another OS"

That's what you should focus on. Microsoft has been reluctant to head to court over the license issue when the machine needed a new motherboard due to burnout. However if this is a Dell, you always say you replaced it with a Dell board and so on.

As times change Microsoft could be changing to where they will go exactly with your license terms.

Also, be sure to note the times when Microsoft invalidated OSes with their Windows Update.

Edited for misspelling.

Post was last edited on January 28, 2019 11:09 AM PST

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Your only required to purchase another Windows license

the motherboard with the same mobo type and don't upgrade the motherboard not replace it. That whi when your OEM replaces your mobo they don't charge you for a new OS.

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Sorry i ment to say you should only have to pay

for a new OS if you upgrade to another mobo. If you replace a damaged one with the same mobo model it's still considered the same machine.

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