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Question

Microsoft outlook contacts do not show up in address book

Sep 22, 2018 10:07AM PDT

I just had Windows 10 home and Microsoft office Pro 2016 installed on my computer. When we imported the contacts from Outlook 2010 they show up in the contact folder but not in the address book. My brother-in-law who works on computers for a living I spent 2 days going through everything he could find on the Internet to solve the problem to no avail. I am hoping somebody on here might have a bright idea. One thing that I do find odd is that all the contacts that I imported from Outlook 2010 will not show up in the address book. But if I create a new contact that will show up in the address book. I am grasping at straws trying to get this problem fixed.
Thank you very much in advance for any advice you might have.

Discussion is locked

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Answer
From my run in with this.
Sep 22, 2018 10:48AM PDT

Contacts are stored in one app and address book is another app.

Microsoft has a small mess in this area and if you want to keep your information in Outlook Contacts then then it seems to be just fine as long as you are in Outlook.

Or you are asking about something else but here, W10's address book is something other than Outlook Contacts.

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Outlook contacts
Sep 22, 2018 11:02AM PDT

The contacts I am talking about are the ones in Microsoft outlook. If I go into Outlook and click on contacts up comes a long list of my contacts. If I click on address book in Outlook none of the contacts show up unless I have added them to the contact list since it was imported.

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Address book is not contacts.
Sep 22, 2018 12:43PM PDT
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Address book
Sep 22, 2018 1:08PM PDT

I understand what you're saying, but in the end it doesn't make sense. So basically you can't update your programs. The contacts came from Microsoft outlook 2010, but will not go into 2016. So going with this thinking nobody would want to update their programs.

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It doesn't make sense until
Sep 22, 2018 2:43PM PDT

A lot of back and forth and a lot of reading. Outlook was made not for you and I but as a sales tool to sell more Exchange Servers. The Address book resides in the Exchange (cloud or server) and the contacts was another subsystem in Outlook to make it work standalone.

As to 2010, 2016, I can't recite the history of Outlook changes over the years but the contacts, address confusion has been around since about 1995 when Outlook took off.

A workaround for 2007 and 2010 might be at https://support.microsoft.com/en-us/help/287563/contact-information-does-not-appear-in-the-address-book-in-outlook