Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Question

Microsoft Outlook Assistance

Jun 15, 2016 7:18AM PDT

Imagine this.... a president of company ABC is emailing back and forth to another person. The president of this company saves the email and attaches the saved email in another email and sends it to you. You receive the email from the president of this company, but there is no attachment.

I have tested this with this end user. She cannot receive a saved email as an attachment. She is using Outlook 2010 and the company email is pulled in to Outlook from O365.

Anyone come across this before? If so, how did you get it resolved? I cannot find anything on this.

Thanks in advance!

Discussion is locked

- Collapse -
Answer
Experiment?
Jun 15, 2016 8:33AM PDT

See where it goes wrong. Use different senders and different clients, including wemail (outlook.com, outlook.office365.com), gmail.com, pop3-clients (ms outlook, thunderbird) and imap-clients (ms outlook, thunderbird).

- Collapse -
Answer
Yes!
Jun 15, 2016 8:37AM PDT

It happens all the time to me with a few companies. Some companies automatically remove attachments in and outbound through their email servers to halt virus, trojans or other.

I resolved it by putting the file on dropbox and sending them the link.

For me this is fine since I write the apps for that company and their policy is no .EXE and a few other files in emails. So I follow their policy.