See where it goes wrong. Use different senders and different clients, including wemail (outlook.com, outlook.office365.com), gmail.com, pop3-clients (ms outlook, thunderbird) and imap-clients (ms outlook, thunderbird).
Imagine this.... a president of company ABC is emailing back and forth to another person. The president of this company saves the email and attaches the saved email in another email and sends it to you. You receive the email from the president of this company, but there is no attachment.
I have tested this with this end user. She cannot receive a saved email as an attachment. She is using Outlook 2010 and the company email is pulled in to Outlook from O365.
Anyone come across this before? If so, how did you get it resolved? I cannot find anything on this.
Thanks in advance!