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Question

Microsoft Outlook Assistance

by Daniel_M_10001 / June 15, 2016 7:18 AM PDT

Imagine this.... a president of company ABC is emailing back and forth to another person. The president of this company saves the email and attaches the saved email in another email and sends it to you. You receive the email from the president of this company, but there is no attachment.

I have tested this with this end user. She cannot receive a saved email as an attachment. She is using Outlook 2010 and the company email is pulled in to Outlook from O365.

Anyone come across this before? If so, how did you get it resolved? I cannot find anything on this.

Thanks in advance!

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All Answers

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Answer
Experiment?
by Kees_B Forum moderator / June 15, 2016 8:33 AM PDT

See where it goes wrong. Use different senders and different clients, including wemail (outlook.com, outlook.office365.com), gmail.com, pop3-clients (ms outlook, thunderbird) and imap-clients (ms outlook, thunderbird).

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Answer
Yes!
by R. Proffitt Forum moderator / June 15, 2016 8:37 AM PDT

It happens all the time to me with a few companies. Some companies automatically remove attachments in and outbound through their email servers to halt virus, trojans or other.

I resolved it by putting the file on dropbox and sending them the link.

For me this is fine since I write the apps for that company and their policy is no .EXE and a few other files in emails. So I follow their policy.

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