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General discussion

Microsoft office XP

Jul 15, 2004 5:01AM PDT

Approx. 1yr. ago I pirchased M Office Xp from a local small organization. While it works fine, the people I purchased it from have moved. With no forwarding addr. My problem is trying to download service packs. When I download them from Mircosoft they won't install. I contacted Microsoft and their only advice was to try to contact the licensee. Is there any other way to get sevice packs. Appreciate any input

Discussion is locked

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Re: Microsoft office XP Is this an OEM version?
Jul 15, 2004 5:08AM PDT
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Re: Microsoft office XP Is this an OEM version?
Jul 15, 2004 5:51AM PDT

Was advised it was full version. Just tried downloading sp2 when I reied to install dialogue box says not version expected

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Sounds suspicious.
Jul 15, 2004 6:11AM PDT

Sadly, if you were ripped off, then there's not much that can be written. It happens. Clues include handwritten activation codes, copies on CD-R disks and no holograms.

Some go ahead anyway.

http://www.microsoft.com/resources/howtotell/ww/default.mspx gives more guidance on how to tell if the product is genuine.

Bob

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Re: Microsoft office XP
Jul 15, 2004 5:22AM PDT

It sounds like have an Enterprise edition. Meaning one keycode for media supplied. Did they give you the key code? You need to detail why SP's will not install?

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Re: Microsoft office XP
Jul 15, 2004 5:53AM PDT

I received a producr ID code which I used to register with Microsoft