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Microsoft Office 2007

by auggief / May 23, 2007 6:49 PM PDT

When I try to send a document from Microsoft Word, only fax option highights not email. How do I email from Word?

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Re: no email
by Kees Bakker / May 23, 2007 6:57 PM PDT
In reply to: Microsoft Office 2007

Questions:
- What does Internet Explorer>Tools>Options>Programs tell about the default email-program?
- What's your email-program (MS Outlook, Outlook Express, Thunderbird, or web-based like hotmail or gmail or yahoo)?
- Did you install MS Outlook from Office 2007? Or just MS Word?

Kees

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Email
by auggief / May 23, 2007 7:48 PM PDT
In reply to: Re: no email

I use Vista Home Premium which has Windows Mail which replaced Outlook Express used in XP. When I check options, programs it does not give me Outlook only Windows mail to set as default. I set it but still didn't work in Word. I bought Microsoft Office 2007 Home & Student when I bought my new Dell computer. It came already installed.
I don't find Outlook on my computer but don't use Outlook.

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Time to call Dell then?
by Kees Bakker / May 23, 2007 8:32 PM PDT
In reply to: Email

For OEM programs (like Vista and Office if it came pre-installed) they do the support. That's why you pay less than for the retail version.
It seems to me that Office 2007 should understand the default set in Internet options in Vista.

I googled a little bit for you with http://www.google.com/search?hl=en&q=word+2007+send+email+vista and it seems you're not the only one with this problem. See
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.word.mail&tid=013b92be-6daa-46f0-8030-dc1de1027edb&p=1

That gives a possible solution also: "Solved problem of greyed out send email by downloading from the Microsoft website the 2007 Microsoft Office Add-in: Save as PDF or XPS. This added these features and opened the greyed out Sending email." Might be worth a try.

The ending post of the above discussion is interesting also: "I talked to microsoft last night and boy was I furious and livid. I just purchased a Sony VAIO and this problem occurred. I have tried to correct the problem on my own. First of all I had to go through Customer Service in order to get Technical Support and they wanted $59, as I explained to them that I have just purchased this computer and totally frustrated because sometime I work at home and need to email my product to work. Yes, I can save the file on within Vista to email but that should happen because Microsoft is communicating with their own problems. It was explained to me that Microsoft Office Home and Student 2007 is missing to two files that would eleviate our problems. I explained that they need to supply us with a patch. They also gave me the alternative to by downloading the add-ins which also didn't for me. WE NEED A PATCH, NOT BAD CUSTOMER SERVICE FOR SOMETHING THAT MICROSOFT DID NOT FORSEE. I AM NOT PURCHASING OUTLOOK AS SUGGESTED BECAUSE AS FAR AS MY HOME COMPUTER IS CONCERNED I'VE NEVER HAD THE PROBLEM BEFORE. I INSTRUCTED MICROSOFT NOT TO CLOSE MY TICKET UNTIL THE PROBLEM IS RESOLVED. I AM LIVID."

That might be a very interesting talk with Dell Tech support! In the meantime: save the file and add it as an attachment to your mail from Windows Mail.

Hope this helps and please let us know how this develops.


Kees

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