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Microsoft Office 2003 - Word

by maj.fran7 / May 15, 2009 8:42 PM PDT

When I want to read, for example , an electric bill on line, Word appears but the code is in Western European (Windows). It is totally unreadable and no matter what code I choose it remains unreadable. Can anyone please help, I need to be able to read my Documents.

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by MarkFlax Forum moderator / May 15, 2009 10:10 PM PDT

Usually reading something like electricity bills online will display a web page with the details.

Is your Electricity Utility offering a download of your bill? If so, then it is likely to be in PDF format, and for that you will need a dedicated PDF Reader.

Adobe is the PDF developer, but their Adobe Acrobat PDF Reader can be a bit buggy. There are free alternatives, like Foxit Reader from

Check which format the utility web site is offering this bill. If it is a download, do not "Download and run", but instead "Download and save", then save the file to your Desktop. If it is in PDF format, download and install Foxit reader, and use that to read the file.


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Microsoft Office 2003 (Word)
by maj.fran7 / May 16, 2009 2:42 AM PDT
In reply to: Online?

Hi Mark,
Many thanks for that. I did in fact have the latest Adobe installed and it was working just fine when I last had to use it to read a PDF file. For some obscure reason it packed up and all PDF files were unreadable, (Is that a proper word),and no matter what I tried to alter the settings it kept retuning to the Japonese code. I have as you suggested installed the FOXIT PDF & that worked 'out of the box', what a relief.
Can I delete the Adobe Reader 9.1 or is it corrupted.If I kept it would it correct itself?
Again Many thanks
Mick Clements

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Yep, it can be uninstalled.
by MarkFlax Forum moderator / May 16, 2009 6:42 AM PDT

I don't think Adobe's reader will correct itself.

Glad you found Foxit Reader to do the job for you.


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