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MICROSOFT GENUINE ADVANTAGE DIAGNOSTIC TOOL RESULTS

HELLO MY NAME IS KEVIN AND I AM HAVING A PROBLEM VALIDATING MY COPY OF WINDOWS XP HOME SP2. I'VE TRIED EVERYTHING UP TO THE MICROSOFT GENUINE ADVANTAGE DIAGNOSTIC TOOL. I'VE RUN THE TOOL BUT THE RESULTS ARE GREEK TO ME AND I CAN'T FIGURE OUT WHAT THE PROBLEM IS. I WOULD GREATLY APPRECIATE ANY ASSISTANCE IN ASSESSING THE RESULTS AND WHAT EXACTLY THE MEAN. I'M JUST A "NOVICE PC". THE RESULTS ARE AS FOLLOWS:

Diagnostic Report (1.7.0110.1):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-XVF94-YXCCT-4MX9M
Windows Product Key Hash: oqtG+r0wD/32zx9Zh+1jdQMRY2w=
Windows Product ID: 76477-OEM-2168657-55640
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 5.1.2600.2.00010300.2.0.hom
ID: {00F75A53-3128-4D0B-A156-7EBE6F4B66C1}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.8.31.9
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1_70AFE6BE-1223-800401f3_70AFE6BE-116-800401f3_63BB5E84-298-800401f3_E2AD56EA-85-800401f3_16E0B333-89-800401f3_78155E4D-221-800401f3
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A
Version: N/A

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: Yes
Version: 1.8.31.9
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: Microsoft
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 1.6.28.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-171-1_FA827CE6-153-8007007e_FA827CE6-180-8007007e

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->

Licensing Data-->
N/A

HWID Data-->
N/A

OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 111F0:Dell Inc|111F0:Microsoft Corporation
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

OEM Activation 2.0 Data-->
N/A

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Comments
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Tell us more about this install.

Please could you avoid using all CAPITAL LETTERS in posts. it is like shouting, Happy

Tell us about this system.

Where did you get the computer from, and was Windows XP already installed?

When did you start having Genuine Advantage problems, and why? What I mean is, what happened that caused this problem to start?

I note the log mentions Firefox and Internet Explorer. If you are trying to manually update Windows you need to use the Windows Update option in your Start Menu > All Programs list. It uses Internet Explorer but if IE's security settings are set too high, the Windows Genuine Advantage procedure may fail.

Mark

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More about the install........

I bought this computer (Dell L600r) desktop on craigslist used. Windows XP SP2 operating system already installed and i did not recieve an installation disk with the pc. I can recieve critical updates and install with no problem. The probem is when I try to install IE7, WMP 11 or SP3 the installation fails and i am promted to restart my pc to undo any changes made. There is the a shortcut on my desktop directing me to help spot on microsoft web page. Followed all the links, ran program to make sure all active x's and addons are configured properly and they are. It seems that any program requiring validation of operating system fails so i went to the microsoft website to validate windows. I promted the website to Validate and it fails with the error code 0x80080299. I was then prompted to run the Genuine Advantage tool and have the results but from here I'm lost. Again my results.....thanks.

Diagnostic Report (1.7.0110.1):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-XVF94-YXCCT-4MX9M
Windows Product Key Hash: oqtG+r0wD/32zx9Zh+1jdQMRY2w=
Windows Product ID: 76477-OEM-2168657-55640
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 5.1.2600.2.00010300.2.0.hom
ID: {00F75A53-3128-4D0B-A156-7EBE6F4B66C1}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.8.31.9
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1_70AFE6BE-1223-800401f3_70AFE6BE-116-800401f3_63BB5E84-298-800401f3_E2AD56EA-85-800401f3_16E0B333-89-800401f3_78155E4D-221-800401f3
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A
Version: N/A

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: Yes
Version: 1.8.31.9
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: Microsoft
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 1.6.28.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-171-1_FA827CE6-153-8007007e_FA827CE6-180-8007007e

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->

Licensing Data-->
N/A

HWID Data-->
N/A

OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 111F0:Dell Inc|111F0:Microsoft Corporation
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

OEM Activation 2.0 Data-->
N/A

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Oh! One other thing.......

On the microsoft website i was researching the problem and i was instructed to check to see if my product id in the registry was formatted correctly at:HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Product id........Checked the item in the registry and found that it doesn't exist. ?. I am eternaly greatful for your help and must apolagize for "shouting" Thanks Kevin

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Things to try.

If this is a problem caused by Windows Update, try Bob's suggestion to re-register the WU update dll's. There is more of that here;
http://forums.cnet.com/5208-6142_102-0.html?forumID=5&threadID=272598&messageID=2634461#2634461

About IE7. Problems with IE can be caused by bad IE addons such as BHOs, (Browser Helper Objects), ActiveX and 3rd party toolbars like Google or Yahoo. They don't just affect IE but also Explorer, (the Desktop, My Computer, My Documents explorer windows), Remove all addons from IE and reboot the computer.

At this stage I wouldn't worry about WMP11. It isn't my most favorite of the Windows Media Players and if you have WMP 9 or 10 you have all you need. If not, there are plenty of other free media players available.

SP3 should install with little problem. But as with any major windows update a clean machine is necessary, so make sure your system is free from all viruses, spyware and other malware..

Let us know how you get on.

Mark

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Thanks Mark!

I'll give your tips a try.....

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regsvr32 wuapi.dll

I followed your instruction to reregister the Windows update DLL's. They all updated except the first (regsvr32 wuapi.dll). I got a cannot update error 0x80070005. Does this mean the file is corrupted or missing? I greatly appreciate your assistance on this. Thanks Kevin.

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Tools, malware but SOLVED at link.
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Registry Permissions?

Hello R. Proffitt....

I hope you had a good day! I took your advice and followed through with your suggestions. I ran a privacy sweep with Lavasofts Ad-Aware 2008, clean. I then ran AVG anti-virus in safe mode line command, clean. Next step, register the .dll's that were mentioned in the thread, all registered except the first. I spent the majority of the day sifting through the internet to find a cause for it not registering. I stumbled upon a program from MS called "SubInACL". Downloaded and installed then created a reset.cmd file using notepad with the following:

cd /d ?%ProgramFiles%\Windows Resource Kits\Tools?
subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f
subinacl /subdirectories %SystemDrive% /grant=administrators=f
subinacl /subk eyreg HKEY_LOCAL_MACHINE /grant=system=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=system=f
subinacl /subdirectories %SystemDrive% /grant=system=f

Ran the .cmd file and supposedly my registry permissions were reset to default. Tried to register the regsvr32 wuapi.dll with the cmd command prompt but it failed again. More research on the web.......found a page that one should check registry permissions in the following....HKEY_CLASSES_ROOT\Microsoft Update....I went though all of the registry entries prefixed by Microsoft Update in the HKEY_CLASSES_ROOT\......I came upon the "installation agent" and "installation agent 1", neither had permissions for administrator or system, so i gave them permission. Went back to register regsvr32 wuapi.dll and it was successful!!!!!! Out of curiosity I ran the Registry Permissions Reset utility from MS again and checked those registry items and they were unaffected. I'm not entirely convinced that running that particular application did much for my registry permission issues.

Another issue sited on MS website for probems concerning Validation and install of IE7 & WMP11 was conflicting product keys. I downloaded Majic Jelly Bean an extracted my product key and compared it to the key generated from the Microsoft Genuine Advantage Tool report and they seem to match.

So upon further web research I was prompted to check the IE7 installation log, I'm no expert on the ramblings of a installation programs log, but it seems to me from reading through the text that there might be registry permission isssues. Thats just a guess on my part, which brings me to you.....a pro at this. Have a look see at the log and tell me what you think. Many THANKS!!!!!!!!!

1.492: ================================================================================
1.502: 2008/11/10 17:59:09.258 (local)
1.502: e:\5cc73ed0bf8529e8adf259c9de\update\update.exe (version 6.2.29.0)
1.552: Hotfix started with following command line: /quiet /norestart /er /log:C:\WINDOWS
1.552: IECUSTOM: Scanning for proper registry permissions...
2.744: IECUSTOM: Unwriteable key HKCR\.hta
2.744: IECUSTOM: Unwriteable key HKCR\.hta
3.095: IECUSTOM: Unwriteable key HKCR\htafile
3.095: IECUSTOM: Unwriteable key HKCR\htafile
3.095: IECUSTOM: Unwriteable key HKCR\htafile
3.095: IECUSTOM: Unwriteable key HKCR\htafile\DefaultIcon
3.095: IECUSTOM: Unwriteable key HKCR\htafile
3.095: IECUSTOM: Unwriteable key HKCR\htafile\Shell\Open\Command
3.095: IECUSTOM: Unwriteable key HKCR\htafile\Shell\Open
3.095: IECUSTOM: Unwriteable key HKCR\htafile\Shell
3.095: IECUSTOM: Unwriteable key HKCR\htafile
4.427: IECUSTOM: Scanning for proper registry permissions...
5.708: IECUSTOM: Scanning for proper registry permissions...
7.040: IECUSTOM: Unwriteable key HKCR\.hta
7.040: IECUSTOM: Unwriteable key HKCR\.hta
7.481: IECUSTOM: Unwriteable key HKCR\htafile
7.481: IECUSTOM: Unwriteable key HKCR\htafile
7.481: IECUSTOM: Unwriteable key HKCR\htafile
7.481: IECUSTOM: Unwriteable key HKCR\htafile\DefaultIcon
7.481: IECUSTOM: Unwriteable key HKCR\htafile
7.481: IECUSTOM: Unwriteable key HKCR\htafile\Shell\Open\Command
7.481: IECUSTOM: Unwriteable key HKCR\htafile\Shell\Open
7.481: IECUSTOM: Unwriteable key HKCR\htafile\Shell
7.481: IECUSTOM: Unwriteable key HKCR\htafile
7.611: IECUSTOM: Unwriteable key HKCR\mailto
7.631: IECUSTOM: Unwriteable key HKCR\news
7.661: IECUSTOM: Unwriteable key HKCR\xmlfile
7.661: IECUSTOM: Unwriteable key HKCR\xmlfile\DefaultIcon
7.661: IECUSTOM: Unwriteable key HKCR\xmlfile
7.661: IECUSTOM: Unwriteable key HKCR\xslfile
7.661: IECUSTOM: Unwriteable key HKCR\xslfile\DefaultIcon
7.661: IECUSTOM: Unwriteable key HKCR\xslfile
7.691: IECUSTOM: Unwriteable key HKLM\SOFTWARE\Classes\mailto
7.691: IECUSTOM: Unwriteable key HKLM\SOFTWARE\Classes\news
7.691: IECUSTOM: Unwriteable key HKLM\SOFTWARE\Classes\xmlfile
7.691: IECUSTOM: Unwriteable key HKLM\SOFTWARE\Classes\xmlfile\DefaultIcon
7.691: IECUSTOM: Unwriteable key HKLM\SOFTWARE\Classes\xmlfile
7.691: IECUSTOM: Unwriteable key HKLM\SOFTWARE\Classes\xslfile
7.691: IECUSTOM: Unwriteable key HKLM\SOFTWARE\Classes\xslfile\DefaultIcon
7.691: IECUSTOM: Unwriteable key HKLM\SOFTWARE\Classes\xslfile
7.761: IECUSTOM: Backing up registry permissions...
7.761: IECUSTOM: Unable to backup DACLs HKLM\SOFTWARE\Classes\xslfile
7.761: IECUSTOM: Finished backing up registry permissions...
7.761: IECUSTOM: An error occured verifying registry permissions. ERROR: 0x80070005
7.761: DoInstallation: CustomizeCall Failed: 0x3f5
7.781: IECUSTOM: Restoring registry permissions...
7.781: IECUSTOM: Unable to restore DACLs HKLM\SOFTWARE\Classes\xslfile
7.781: IECUSTOM: Unable to restore DACLs HKLM\SOFTWARE\Classes\xslfile\DefaultIcon
7.781: IECUSTOM: Unable to restore DACLs HKLM\SOFTWARE\Classes\xslfile
7.781: IECUSTOM: Unable to restore DACLs HKLM\SOFTWARE\Classes\xmlfile
7.781: IECUSTOM: Unable to restore DACLs HKLM\SOFTWARE\Classes\xmlfile\DefaultIcon
7.781: IECUSTOM: Unable to restore DACLs HKLM\SOFTWARE\Classes\xmlfile
7.781: IECUSTOM: Unable to restore DACLs HKLM\SOFTWARE\Classes\news
7.781: IECUSTOM: Unable to restore DACLs HKLM\SOFTWARE\Classes\mailto
7.781: IECUSTOM: Unable to restore DACLs HKCR\xslfile
7.781: IECUSTOM: Unable to restore DACLs HKCR\xslfile\DefaultIcon
7.781: IECUSTOM: Unable to restore DACLs HKCR\xslfile
7.781: IECUSTOM: Unable to restore DACLs HKCR\xmlfile
7.781: IECUSTOM: Unable to restore DACLs HKCR\xmlfile\DefaultIcon
7.781: IECUSTOM: Unable to restore DACLs HKCR\xmlfile
7.781: IECUSTOM: Unable to restore DACLs HKCR\news
7.781: IECUSTOM: Unable to restore DACLs HKCR\mailto
7.781: IECUSTOM: Unable to restore DACLs HKCR\htafile
7.781: IECUSTOM: Unable to restore DACLs HKCR\htafile\Shell
7.781: IECUSTOM: Unable to restore DACLs HKCR\htafile\Shell\Open
7.781: IECUSTOM: Unable to restore DACLs HKCR\htafile\Shell\Open\Command
7.781: IECUSTOM: Unable to restore DACLs HKCR\htafile
7.781: IECUSTOM: Unable to restore DACLs HKCR\htafile\DefaultIcon
7.781: IECUSTOM: Unable to restore DACLs HKCR\htafile
7.781: IECUSTOM: Unable to restore DACLs HKCR\htafile
7.781: IECUSTOM: Unable to restore DACLs HKCR\htafile
7.781: IECUSTOM: Unable to restore DACLs HKCR\.hta
7.781: IECUSTOM: Unable to restore DACLs HKCR\.hta
7.781: IECUSTOM: Unable to restore DACLs HKCR\htafile
7.781: IECUSTOM: Unable to restore DACLs HKCR\htafile\Shell
7.781: IECUSTOM: Unable to restore DACLs HKCR\htafile\Shell\Open
7.781: IECUSTOM: Unable to restore DACLs HKCR\htafile\Shell\Open\Command
7.781: IECUSTOM: Unable to restore DACLs HKCR\htafile
7.781: IECUSTOM: Unable to restore DACLs HKCR\htafile\DefaultIcon
7.781: IECUSTOM: Unable to restore DACLs HKCR\htafile
7.781: IECUSTOM: Unable to restore DACLs HKCR\htafile
7.781: IECUSTOM: Unable to restore DACLs HKCR\htafile
7.781: IECUSTOM: Unable to restore DACLs HKCR\.hta
7.781: IECUSTOM: Unable to restore DACLs HKCR\.hta
7.781: IECUSTOM: Finished restoring registry permissions...
7.791: The configuration registry key could not be written.
7.801: Internet Explorer 7 installation did not complete.
7.801: Update.exe extended error code = 0x3f5

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So you used MBAM?
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My Bad.........

Sorry I didn't mention in my post, my minds about fried from stareing at a frackin computer screen all day.....Already had a copy of MBAM and it was one of the first things I ran when I got the this P.C. about a month ago:

Malwarebytes' Anti-Malware 1.28
Database version: 1229
Windows 5.1.2600 Service Pack 2

10/13/2008 6:18:47 AM
mbam-log-2008-10-13 (06-18-47).txt

Scan type: Full Scan (C:\|)
Objects scanned: 104189
Time elapsed: 44 minute(s), 40 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

I run MBAM on a regular basis. Today I downloaded Ad-Aware and AVG for good measure. After rereading my post I also see that I didn't make it exactly clear that even after registering that troublesome .dll it did not solve my problem.

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While were on the subect.......

I've tried to run MBAM in safe mode but the graphics are so large theres no way to get to the scan button.......any thoughts on that?

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Sorry, no.

I wouldn't bother since the above scan was OK.

Next up. Those pesky registry ownership and permissions.

Just so you know, that area is in the deep end of the pool so many just reinstall the OS after a disk wipe. It's that techky.
Bob

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XP Install Disk:

I spent a great deal of time yesterday trying to build an XP install disk from the operating system, the "how to" is listed on this website...
http://www.howtohaven.com/system/createwindowssetupdisk.shtml

I'm not sure if it's even possibe or I somehow screwed up the creation process, but it didn't work. I ripped the i386 file from my laptops OEM restoration disk in an attempt to create a install disk so i could run the installation repair utility on the desktop, but like I said it didn't work out. I do have a friend though who has an XP Pro disk, would that work to "repair" an installation of XP home....I seriously doubt it but I thought i would ask. I did have another bright idea this morning, if i did a clean install on my laptop, which has the same XP Home SP2 on it, created a restore point, could that restore point be copied and pasted into the desktop and used to restore the system to a fresh install environment or would the difference in drivers and what not cause it to fail......As you can see I'm reaching for straws here. Well I checked out that website you posted in your thread and they suggest running the "SubInACL" registry permission application from MS but they go about it a different way and the text used to create the .cmd file is different than the one i used previously so I'm going to give that a try. Beyond that for today I think I'll head to the beach and get away from the p.c. for awile to clear my head, it's a beautiful day here in Clearwater, FL. THANKS!

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"trying to build an XP install disk from the operating syste

"trying to build an XP install disk from the operating system"

That's terrible. Why would anyone need to do that with XP restore CDs you make with each machine or reaching to the shelf with your licensed copy of XP at the ready?

Something is horribly wrong here. No one could offer support for "trying to build an XP install disk from the operating system" as the result would be a "Modern Prometheus" and prone to failure in new and wonderful ways. Let's get the real Microsoft XP CD next time.
Bob

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OPERATING SYSYEM.....

It just dawned on me that I remember reading, I think it was on CNET downloads, that there was an operating system you could download for free, you could then burn an installation disk, intall it on a flash drive and boot from that to give the O.S. a test drive before doing a full install. Do you know of what I speak? I'm 99% sure I read about on CNET, but for the life of me I can't remeber the name. I did a search of "OPERATING SYSTEMS" on CNET and it returned 1,439 results. To many for me to sift through. The only other Tech site I read on is DIGG TECH and thats only a feed so I'm pretty sure it was CNET.

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Here's a few titles to research.
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Looks fine to me but is your issue about Windows Update?

If so read http://social.microsoft.com/Forums/en-US/genuinewindowsxp/thread/9d7246f7-a696-4813-b47b-57230a030de9/

Skip down to "Dan,

Thanks for all of your support. I was reading through some of the other threads and one in particular recommended re-registering my Update .dll files by creating a batch file with the following in it:

regsvr32 /s wuapi.dll
regsvr32 /s wuaueng1.dll
regsvr32 /s wuaueng.dll
regsvr32 /s wucltui.dll
regsvr32 /s wups2.dll
regsvr32 /s wups.dll
regsvr32 /s wuweb.dll


Once a ran the batch file, 82 of the 84 updates installed properly. I then manually installed one of the other two and now I only have one left to figure out. Once again, thank you for all of your help."

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"I'm having a problem".

Why not tell the problem? That might make it much easier to find a solution.

Kees

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contact

Looking for Thunderbear4u2 who posted a video called a "truckers view from above" about 4 years ago. please contact me imaqtru2 (at) gmail.com thank you

Post was last edited on August 2, 2016 7:34 AM PDT

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