But I see you have to call in for it. Tell me if you will.
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I'm having problems with the exchange server version 6.5 running on Windows 2003 server. My clients have received a bulk of email indicating bounce backs that have occured about a month ago. It indicates emails that couldn't be sent to a recipient. However some of my clients say that the emails have been sent even though they received a bounce back a month later. I then found out that one of the main administrators have done reboot of the exchange server which was the reason why people have received these bounce backs a month later. It was sitting on the queue all the time and when the reboot was done it sent out all the bounce backs at once to the users, and all the sent mails that were stuck on the queue were also finally sent . What I want to know is why they have been sitting there for so long and why it doesn?t sometimes send the bounce back. It seems to just sit there and also the emails that are sending out are just being trapped inside the queue. What might be the problem?
1. If the product was recently purchased.
2. If the bug is legitimate (it is.)
Usually there is no charge for the support. They tell you what server to get it from and the password/etc.
But something doesn't sound right to me. IT staff time bills out at over 100 a hour so it always intrigues me when a company balks at the bill to fix Exchange that cost a few thousand. You don't have to tell me the story, but I always like to hear it.
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