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Microsoft Denial of service

Hi , I'm new to this forum, and after trying about 20 names
I finally had the monstrosity that you see chosen..


Is there anyone in the forum who can help me with this problem?

I have had Windows XP on my computer for 3 years, during that
time I have had no problems with updates.

A couple of days ago updates were running when I got the following
message box.

Service pack 3 setup . Access denied1! Microsoft will now un-install
the current updates.

At this point I was in a hurry to leave and shut off my computer
thinking that when I started up again, the updates would resume
their activity.

Instead on startup I was denied access to my broadband IP,

The following information was in my network connections box.

Disconnected. Firewalled
WAN miniport(PPPOE)

Unavailable Device missing

Internet connected.

Lan or High speed Internet
Via Rhine 11 Fast ethernet adaptor.

I have failed to find the file or
string: WAN Miniport (PPPOE). so I can
fix it..

I wonder if anyone has had any experience
with this sort of thing regarding updates?

Why was I denied Service pack 3.
And why was I denied service to my IP when
i restarted my computer, instead of updates
simply continuing to do it's thing?

Will I have to re-install windows XP to
get around this. Or is there a Microsoft
engineer out there that can direct me to
a fix?
Any suggestions will be appreciated..

Thank you.


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Just A Suggestion..

In reply to: Microsoft Denial of service

On a friend or family member's computer with a broadband connection, (it's a large file, about 316 MB), please download the full Service Pack 3 installer for Windows XP from the link below:

Burn a copy of the entire IT Professions version of the file to a CD for use later on your computer..

Now return to your computer with the CD, then make sure your computer is virus and spyware free by running full scans with all antimalware scanners you have. If you don't have them already, you might also try downloading the Malwarebytes installer file and manual updaters on the same friend or family member's computer and copy them to a flash drive. Transfer them to your 'problem' computer and run a full system scan to make sure it's clean..

Malwarebytes Download Link (Clicking on the links below will immediately start the download dialogue window.)

Malwarebytes Manual Updater link

When the scans are done, clean out all the temporary files from the "Temp" folders and the Temporary Internet Files folder.. After that, do a disc defragment to optimize the disk. When you've performed all of the steps above, restart the computer and afterwards, temporarily disable your antivirus program.. You should be able to perform all of the steps above while offline.

Now install Service Pack 3 using the downloaded SP3 that you copied to the CD.. It should install SP3 correctly and hopefully, re-establish the internet connection software.

Hope this helps.


Collapse -
Access denied

In reply to: Just A Suggestion..

Thank you Gif, I will get right on it.

Will let you know how I make out..


Collapse -
A ?, Grif? "entire IT Professions version of the file"

In reply to: Just A Suggestion..

Does that version include the installers for all those pre-required updates that must be there before SP3 will install successfully?

The online install pre-scans for them & prevents/refuses the install of SP3 if they're missing; preventing partial install problems. This is why I've been suggesting others download the full file to save for the future re-install but do the actual install online for the scanning feature.

If it does, I would then like to use your link as a "preferred link"
for others. Thanks, Sandy ConfusedGrin

Collapse -
Did You Read The Instructions At The Link?

In reply to: A ?, Grif? "entire IT Professions version of the file"

System Requirements

* Supported Operating Systems: Windows XP Home Edition ; Windows XP Professional Edition ; Windows XP Service Pack 1; Windows XP Service Pack 2

I can only tell you that I've installed it on newly installed SP1 and SP2 machines, but it is a "cumulative" update and installs all Windows Updates, up to, and including SP3. I've never needed to install any "special" updates to any computers. (There is a section at the beginning of the install where it says: "Installing required updates" or something similar.) As to other updates that might be needed, such as the HP/Compaq AMD update, it does not scan for that, and I wasn't aware that the Windows Update site did such for Windows XP.. Either way, my general advice is as mentioned before.. Bring everything up to date including Windows Updates and driver updates.. Run a full antimalware scan, then run a disc defrag and Error Checking. Once that's done, restart the computer, temporarily disable any malware scanners and run the SP3 installer.. So far, I've been successful on 50+ computers and I don't remeber any of them having failed.. Customer computers, office computers, and my own personal computers.. SP3 installed fine using the full downloadable installer and required no special update other than the HP/Compaq AMD processor update mentioned earlier.

Hope this helps.


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(NT) That's Good For Me! Thanks for Reply!! :D

In reply to: Did You Read The Instructions At The Link?

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Success :)

In reply to: Just A Suggestion..

Hi Grif:

Please excuse the typo in my last reply.

I followed your directions to the letter.

Then began the installation of Service pack 3.

It progressed as follows..

Creating third party ----- list.
Performing inventory.
Checking product key.
Running process before install.

It continued to install until it came to this;

and then a message box with;

It then proceeded to un-install all that it installed.
I re-booted -still no Internet access.

I proceeded to check everything pertaining to my
Internet connection. everything pointed to OK?

I deleted the connection and attempted to connect again
No Avail, The wizard insisted that I should connect to a
new modem, not my existing one. .

I started Windows restore to get back my original
Internet settings, I restored back to 1 week. I did a previous
restore when I first lost my Internet no avail.

However after this Windows restore, i got back my Internet
So in a roundabout way it worked following your directions..

Thanks again.


John Murphy

Collapse -
Well, Not Quite.. You Still Don't Have SP3?

In reply to: Success :)

It's good you have internet access again, but are you sure that file name is right? (MSMGSE.EXE) I know of no such file on Windows and a Google search comes up with nothing either?? There is a "msmsgs.exe" which is the Windows Messenger executable.. Is that the correct name?

Did you do a search on the computer to verify the file is there? And if so, what purpose the file performs? If it is there did you make sure the access permissions are full? Did you run those antimalware scans and did they come up clean?

Hope this helps and let us know more.


Collapse -
You were right

In reply to: Well, Not Quite.. You Still Don't Have SP3?

Hi Grif:

It's been a few days since last contact, however
you are right I could not find the file MSNGSE.EXE
on my computer, These files load so fast I got it wrong.

I did find the file MSNSGS.EXE It was Windows messenger
3 file strings. clicking on each one produced "Click here to sign in"

I closed windows messenger anti virus and firewall, disconnected
from the Internet and tried again..

This time -although I could not catch sight of the MSNSGS.EXE file
I knew I had gone past it because of the time lapse and the loading

Then it quickly happened again Access denied.

I cannot verify --but the last file looked like PS5UL.Dll
I searched my hard drive but could not find it.. I think it
was a file that had something to do with USB ports. Also
the file could be corrupted..

If I find anything new I will try and load The service Pack again.

Thank you for your help



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