if you have symantac(norton) security , remember you should only run one firewall,and even though norton will say otherwise, the folks at microsoft have told me there is a confliction problem with xp serv. pk 2 .I installed norton and had the problems you have been speaking of and norton and dell just ran me round in circles, i used nortons removal tool and it removed program and important root file which left me dead in water, talked to micrsoft tech and we did reinstall of missing file,and got system running, but now just use aol security suite and norton folks just act like everything is fine. So I'm out the money for the norton crap and the microsoft fees........really nice. norton and dell....real nice money makin dog and ponie show, the morons at dell, said it was a virus and wanted 2-300 bucks for virus help........what a scam. the Dell tech morons have one or two little ideas and then it's ...well you gotta do a system wipe and complete reinstall, or IT's A virus!!! open up that wallet and let us help ya out some more. Habibe and the forty thieves,.........tennis anyone?.............let's do lunch...............