You can try other drivers (use the one for your board from its maker first) and be sure all the usually settings are set.
The usual fix I use is a sub 10 buck USB sound card. many on Amazon and cheaper than a service call or counter.
I got a generic mic plugged into a realtek built in sound card, but I tried most of the regular troubleshooting and can't make it to work. I tried it on another comp and its working fine, so, there may be something wrong with my comp?
Thank for the help in advance

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