Ask them for a firmware fix as OFF doesn't appear to be off. With motion processing off, judder should never happen (not to get into a debate here.)
I'm having an issue with my LG tv that's driving me nuts. I'm getting micro juddering every 3-5 seconds on playback on my nvidia shield tv on apps like YouTube and kodi. It's not the android device because I've tried on an older lg smart tv i have. I've narrowed it down to the 4k tv itself, if I turn off the tru motion setting it isn't so bad but with it on "clear" its very noticeable. On my older lg smart TV, the trumotion is set to "clear and not a frame skip at all but that's a 1080p TV. So could it be this model 4k TV? I've run out of ideas, is this as good as its going to get?
Also, it even does it when streaming a video over chromecast so its definitely a streaming issue.
Any ideas would be greatly appreciated.