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MI424WR broadband problems

by kiande / August 30, 2008 1:31 PM PDT

I've been using the MI424WR router that was supplied with my Verizon Fios package for the last year and a half without any issues. Now for some reason any direct broadband connection just doesn't work. I changed the cables, checked my network adapters, reset the default settings...nothing works. The wireless still works though and I have access to the settings that way. I've been trying to contact Verizon for a few days, but their customer service isn't helpful... at all. At this point I'm thinking that the router might be dead, or at least part of it is. Running Vista (32 bit) I'm getting the same network name, just not receiving any packets. Of the three computer connected via the router, (two XP and one Vista) not a single one still has a working broadband connection. Anyone else have a similar problem? Any tips would be greatly appreciated.

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What happens if you turn off, wait, then turn on the router?
by MarkFlax Forum moderator / August 30, 2008 7:55 PM PDT

Not my expertise, and perhaps you have already tried this, but if not, close down all the computers, and turn off the router and unplug it from the electrical socket. Wait about 30 seconds, then turn the router back on, then one of the computers.

You may have to visit the router's set up page again to reset the settings.

If that doesn't work, can you plug the cable connection in directly to one of the computers? That would let you know that the broadband is still available and working.


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by kiande / August 31, 2008 2:12 AM PDT

I'd already tried that, with no result. I also resetted the default settings. Same nothing. The bizarre thing is the ping. When I ping my router in the cmd "ping", it first tell me Destination host unreachable, but then the ping statistics are
Packets: Sent = 4, Received = 4, Lost = 0 <0% loss>.
So logically I should have an internet connection, but I don't...

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by jzou / August 31, 2008 9:12 AM PDT

Can Verizon confirm that there is nothing wrong on their end? if yes, then it u the router's problem.
Routers have firmware that some times needs to be updated. Your ISP can't help you with this unless they made the router. visit the manufacturers website to find the firmware update. Download the newest and install it. you might find that your firmware version is the newest, reinstall it anyway. I had the same problem with my linksys router.

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by kiande / August 31, 2008 2:43 PM PDT
In reply to: firmware

Since I still have access wirelessly I know the connection is still there so the problem is not there. I "upgraded" the firmware to the same version and now my computer is not even recognized... it just kind of disappeared (previously the computer appeared in the router settings). The lights on the router are still flashing but that's about it. Guess I need a new one...

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Then if ping is working and
by MarkFlax Forum moderator / August 31, 2008 7:56 PM PDT
In reply to: Well...

the router lights are still flashing, is this a firewall issue?

Has anyone introduced a firewall to these computers, or changed any firewall settings?


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by kiande / August 31, 2008 11:50 PM PDT

The ping is odd, like I said earlier (probably not working). I also tried removing all the firewalls (not that any new one was added), with again no result.

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We have a discussion here
by R. Proffitt Forum moderator / August 31, 2008 10:34 PM PDT
In reply to: Well...

Where a member tried for a month to get some wifi phones to work with this model. They succeeded when they got a new name brand modem.

In your case I wonder if you setup the router proper. I can't tell from the story so far.

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This isn't a new router
by kiande / August 31, 2008 11:54 PM PDT

I have been using this specific router for the past year and a half. I doubt it's a setup problem, since I didn't modify the setup much until it stopped working.

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Then its dead.
by R. Proffitt Forum moderator / September 1, 2008 12:14 AM PDT

At least you are trying the old reset and setting up again. After that you get another one.

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