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General discussion

Message re sound device not installed/not working properly

Aug 2, 2010 11:24AM PDT

After having been on the computer most of the morning with no problems, I tried to play a video and received an error message that there was no sound device intalled or the sound device was not working properly. I got offline and tried to play one of the songs in my Windows Media Player Library--I received the same message. In addition, the volume control icon was no longer in the task tray. I restarted the computer, but received the same message--still no sound.

I had noticed earlier that there was a Microsoft update icon in the tray, but I had not yet installed the update. Although I have received automatic updates from Microsoft for years, on at least two occasions over the last month, the update icon has appeared in the tray. I thought this was unusual, but installed the updates anyway.

Today, after restarting the computer did not correct the sound problem, I installed the Microsoft update, which then required that I restart the computer again. When I restarted after installing the update, the sound was fine. The volume icon, however, was not in the tray--I tried to add the icon to the tray, but it still does not appear.

Is there any way that the sound device problem is somehow connected to installation of the Microsoft update? I have never had this problem before, and wondered if there's something I should know in case I encounter a similar problem in the future.

Even though it appears as if there is no problem with the sound device, it seems to me that something happened and the only "uncommon" denominator, so to speak, was the notification of and installation of a Microsoft update that was not automatic.

I would appreciate any feedback you think might be relevant. Thanks a lot.

SlimShadie56

Discussion is locked

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I don't think so
Aug 2, 2010 8:40PM PDT

From your description, although you saw the Microsoft Windows Update icon in the Notification Area, (often called the System Tray), it seems the sound stopped working before you installed the update. That makes me think this was just a coincidence.

Which Windows, XP, Vista, Win 7?

Can you just check the Taskbar properties? Right click the Taskbar, select Properties. Look for the "Notification area" tab, then something like "Hide inactive icons". Click the Customize button and search down the list to see if the Volume icon is there. Or just below that button, (at least in my Vista), whether Volume is ticked in the System icons section.

Even if it is ticked, untick it, click Apply/OK, then return and tick it.

See if that works.

Mark

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Message re sound device not installed/not working properly
Aug 12, 2010 1:41AM PDT

Hey, Mark! I apologize for taking so long to thank you for your reply to my post referenced above. I did everything you advised, nothing worked to place the Volume icon back in the Taskbar.

I'm sure you are correct in your belief that my error message/sound problem posted here and the installing of the Microsoft Update from the Notification Area was just coincidental, but I am currently experiencing serious problems with my PC. [FYI: OS/XP--gulp!--sorry for leaving that out, Mark.] In an effort to save time, would you mind taking a look at my post of 08/11 in the XP Forum entitled "Error Loading Operating System" and the reply I received today? I would be grateful if you could take the time to do that. I just want to make sure that I have thought of anything and everything that might mean something because I'm completely lost without my computer--a true case study in "dysfunction".

Again, thanks so much for your time. I would have gotten back to you sooner, but I have only intermittently been able to access a computer.

Cynthia [Slim]

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Done that.
Aug 12, 2010 5:29AM PDT

Hi Cynthia. Yes I've read that discussion;
http://forums.cnet.com/5208-6142_102-0.html?messageID=3356077#3356077

Seeing as you now no longer have a workable operating system I think this problem here with the no sound icon pales to insignificance.

I tend to agree with lacsr in the other discussion. If CheckDisk fails then the problems may run deep, and your first task is to use the method in the link given by lacsr to recover your personal files. In fact it's a good test. If that Ubuntu Live CD manages to see the hard disk on your computer then that would suggest the hard disk itself is OK, and reinstalling XP may be possible, (after extracting your personal files). But if Ubuntu fails even to see the disk, then things begin to look grim.

However, rather than duplicate content and advice/opinions, I feel this discussion should continue in your other thread, so I will lock this one.

Good luck.

Mark