Some older models may lose apps. And when that happens the app goes as well as any data the app had on that TV.
There's some message flashing by at the top of the screen to quickly to read completely about something being turned off on Jan 23rd and "all personal data will be deleted". It happens on both my Samsung Smart TV's. I've looked around and cannot find a reference to this. I cannot find any way to ask Amazon if this is from them. Anyone know what this is? My Prime account is new.