First, have her open her Recycle Bin and see if the shortcut (an icon is just the image displayed...a shortcut is a link to launch the program) is there. If so, select the shortcut, right-click it, and select Restore.
If it's not in the recycle bin, have her double-click My Computer and type "C:\Program Files" into the address bar, without those quotation marks. Once there, have her look for a folder called Mei.net or something else related to her internet service provider. Double-click it to open it and look for the application. It will most likely have the same icon as the shortcut that was deleted from her desktop. Have her right-click that and select copy, then right-click her desktop and select "paste shortcut." That should restore the link to launch her internet service like she did before.
Hope this helps,
Morning. My friend has lost her mei.net icon (this his her dialup to get on the net) from her desktop. She's a newbie and doesn't know how to find it and put it back on her desktop. I'm an oldie and I don't know either as I have DSL. I know nothing about her computer either. Can anyone help? Thanks.