A basic camera like the S1 does not use RAW.

It does appear to have an odd-ball way to retrieve photos from the camera.

Follow the instructions:

http://www.megxon.com/techsupp/download/S1/S1_supp.htm

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You can also download a manual from that same link.

If you still have problems, click "Contact Us" at the top of the page.
All of the support for Megxon cameras is in China.

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