I was on the phone with a Microsoft technician for 2 hours yesterday morning trying all sorts of things. We uninstalled WMP, then reinstalled WMP 10. We went into msconfig 20 times, changing one thing at a time, and rebooting. We uninstalled Quicktime and after about 2 hours, we finally were able to get the WMP to play video clips without the color problems. However, my DVD still played with the problem. The tech said that I needed to contact my computer manufacturer.
Before I did that though, I checked out my factory loaded DVD player and it worked fine. I uninstalled the downloaded one, and everything seemed to be perfect. THEN my son reinstalled Quicktime, and today, I'm having all the same problems again! Arghhhh!
I've tried to recreate all the changes we made yesterday, but have had no luck. My call with Microsoft yesterday was a grace incident and if I call again, I'll have to pay.
i have a hp pavilion mx70(Windows XP) and have quicktime, windows media player and real player installed. Until about a month ago no problems but now whenever i download any movie it plays in black and white bluish colors no matter which format it's downloaded to. I've tried Go back and no success as well as reinstalling all programs. Can someone please help? Thanks