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Media issue after hard drive repair.

Mar 2, 2019 8:11PM PST

My laptop's (Asus N550JK) hard drive died a couple weeks ago, and I had a new SSD installed for me/my data transferred. Since then, I've had stuttering issues with all sorts of media playback. Twitch streams, Youtube videos, Spotify, downloaded mp4s all don't play right. Sometimes it'll be fine for a little bit when I first turn the computer on, but it doesn't last. I've already tried updating drivers, but I can't figure it out, so I wanna ask for advice before I go back and deal with the repair place. On Windows 10 btw.

Post was last edited on March 2, 2019 10:56 PM PST

Discussion is locked

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Almost always an issue with
Mar 2, 2019 9:36PM PST
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It Depends On HOW You Updated Those Drivers
Mar 3, 2019 10:04AM PST

When the new SSD was used and the operating system transferred to the new drive, you'll want to be sure all drivers are updated correctly. Don't simply open "Device Manager" and click on the 'Update Driver' button. Instead, visit the website of each device listed there, starting with your motherboard. First make sure the lastest version of the BIOS is installed as earlier versions may not recognize the SSD correctly. After that, update the chipset for your motherboard/processor. Then visit the graphics card website and download/install the latest driver for that. Then continue with sound card, etc.

Once all that's done, because the copying of the data transfer could have caused hiccups, run Chkdsk using the instructions below:

It seems as though the Windows 10 "upgrade/copy" process may not install all the files correctly, or maybe they're damaged, or maybe something else, but running Chkdsk has fixed quite a few of these minor glitches. Try running Chkdsk in "repair" mode to find any damaged files and correct them. Start by opening a command prompt as an admin. RIGHT click on the Start button, choose "Command Prompt (Admin). (Or type "Command" in the search line, then RIGHT click on the "Command Prompt" listing at the top, choose "Run as admin".) Once there, type chkdsk /f /r /x, leaving the appropriate spaces between the letters as shown, then press the Enter key. You should see a note that it can't be run till a restart is done, type "Y" for yes, then press the Enter key again. Close the command prompt and restart the computer. Chkdsk will run upon restart and will take quite a while to finish.. Don't panic when the progress bar stays at 10% for a long time. It's fairly normal and the Chkdsk process may take a couple of hours.

When it's finished, it will boot to your normal startup/lock screen and you can login normally and then see if things are working correctly again.

Hope this helps.


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No luck
Mar 8, 2019 5:51PM PST

I appreciate the advice, but I'm still having stuttering with Twitch and Spotify after the restart. I'm pretty certain I have all the drivers updated correctly, but I'll look through them again later just in case.

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There is a recurring issue with some hard disks.
Mar 8, 2019 6:27PM PST

When I suspect that I get a Speccy report and check out the 01 and 07 values. If those are in the thousands I've found a recurring cause.

If you want folk here to check it out for you run these two tests and post the links they give you to share the results.

1. Speccy report sharing: Read
2. Since this is a performance issue let's get the report too.

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Not much stands out there.
Mar 10, 2019 9:21AM PDT

The memory is single channel so you are leaving performance on the table. Fix? Install the second memory stick of same make, model and size.

The Userbenchmark tells me the GPU is an 850M which while dated should be fine for Spotify and such.

All this points to driver issues. You did not tell how you updated drivers. The WRONG WAY is to use Window's Update Drivers. To update drivers, even today you get them from the laptop's maker or part makers and install them.

Minor things to try:
1. W10. Disable this:
2. DNS. Try the others. Read

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Didn't use Windows' way to update drivers
Mar 11, 2019 10:01PM PDT

I've looked through the websites of my computer's devices and they all appeared up to date and I even tried reinstalling some like the GPU's. Pretty sure it's the way Windows was put on the SSD or drivers because there was absolutely no problem like this before the repair, but I'm really at a loss after all I've tried.

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OK, how about the DDU method?
Mar 11, 2019 10:12PM PDT

Google up DDU and my 3 steps are:
1. Reinstall the motherboard chipset driver package.
2. Use DDU and remove all video drivers.
3. Install the maker's choice first or repeat step 2 and try GeForce Experience.

Remember the 850M is quite old and why I'd try it disabled and just the Intel GMA.

Again, given the 850M's age the latest driver may not be the best choice. I'm heading out so be back tomorrow.

Why didn't they just clone your working setup?

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cloned drive
Mar 10, 2019 6:13PM PDT

inherited some problem from failed drive I think. Reinstall fresh system after backing up data.