Computer Help forum


media controls on devices not working

by travvh0 / May 19, 2016 2:49 PM PDT

I have a windows 10 pc and I have a mouse and Bluetooth headset that I use with it. I have media controls for skipping tracks on both and they both worked fine for a while. Then they suddenly stopped working. For a while resetting the human interface device service would make them work again. However now it only works at random times or whenever I have the task manager pulled up or the services tab. I have used both the mouse and the headset on another device and they both work flawlessly. Does anyone have any suggestions for what I should do?

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Clarification Request
Can't find the device in question.
by R. Proffitt Forum moderator / May 19, 2016 3:11 PM PDT

If this was mine I'd remove this device, it's apps and treat it like I was adding it for the first time.

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media controls on devices not working on windows 10
by travvh0 / May 19, 2016 3:34 PM PDT

I have removed both the headphones and the mouse from my pc and reinstalled them. However this did not work.

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My post about finding the device
by R. Proffitt Forum moderator / May 20, 2016 8:28 AM PDT

Was my way of asking for details. Since you tried as new, then we treat it as new. If the maker won't fix or support it, get a refund. No reason to pay for cranky gear.

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My computer is the problem
by travvh0 / May 20, 2016 11:59 AM PDT

I think you are misunderstanding the problem. I have the mouse and the headphones skip track buttons worked on my pc for about 2 months. Then they stopped working. I have since then used them with another computer and they work just fine so the problem is with my computer.

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Since I can't find details about device or computer.
by R. Proffitt Forum moderator / May 20, 2016 12:12 PM PDT

I have little to offer. Maybe it's time to do a factory restore to the PC?

All Answers

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absolutely no information provided to help with
by renegade600 / May 21, 2016 2:20 AM PDT

1. full model number of the pc
2. what utility are you using to play your media
3. are you using the media controls on the headset or on the computer.
4. are you using bluetooth on the computer or are you using a bluetooth adapter

you need to be as specific as possible if you want help.

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