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Me again, Back with the USB issuie

by Raktus / January 16, 2006 10:21 PM PST


Alright, it has to be something to do with the USB device, becuase sometimes during bootup it doesn't read either of my HD's, and sometimes it will boot and not read one of my drives as being there.

The only thing without a driver on my computer is this one thing.

Operating System
Windows XP Home Edition Service Pack 2 (build 2600)

System Model
Enclosure Type: Desktop

2.80 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
1024 kilobyte secondary memory cache

Main Circuit Board
Board: PCCHIPS M957G 3.0
Bus Clock: 800 megahertz
BIOS: American Megatrends Inc. 080010 04/13/2005

160.00 Gigabytes Usable Hard Drive Capacity
144.56 Gigabytes Hard Drive Free Space

3.5" format removeable media [Floppy drive]

HDS72258 0VLSA80 SCSI Disk Device (79.99 GB) -- drive 1
WDC WD800BB-00JHC0 [Hard drive] (80.03 GB) -- drive 0, s/n WD-WMAM98610039, rev 05.01C05, SMART Status: Healthy

Memory Modules
1024 Megabytes Installed Memory
Slot 'DIMM0' has 16 MB (serial number SerNum0)
Slot 'DIMM1' is Empty

Local Drive Volumes
d: (NTFS on drive 1) 79.98 GB 65.13 GB free
e: (NTFS on drive 0) 80.02 GB 79.43 GB free

Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller

RADEON 9200 SERIES [Display adapter]
RADEON 9200 SERIES - Secondary [Display adapter]
Gateway EV910 [Monitor] (17.7"vis, October 2001)

Bus Adapters
VIA SATA RAID Controller
VIA Rev 5 or later USB Universal Host Controller (4x)
VIA USB Enhanced Host Controller

Realtek AC'97 Audio for VIA (R) Audio Controller

Motorola SURFboard 4100 USB Cable Modem
VIA Rhine II Fast Ethernet Adapter

Other Devices
PC/AT Enhanced PS/2 Keyboard (101/102-Key)
Microsoft USB IntelliMouse
USB Root Hub (5x)

Missing Microsoft Security Hotfixes
All required security hotfixes (using the 01/10/2006 Microsoft Security Bulletin Summary) have been installed.

Software Versions

Alexander Roshal - WinRAR archiver Version *
America Online Inc. - AOL On Desktop Version 1, 0, 0, 73 *
America Online, Inc. - AOL Service Libraries Version *
America Online, Inc. - AOL Uninstaller Version *
Apple Computer, Inc. - iTunes Version *
Apple Computer, Inc. - QuickTime QuickTime 7.0.3 *
ATI Desktop Component Version *
ATI External Event Utility for WindowsNT and Windows9X Version 6.14.4105.01 *
ATI Smart Version 5.13.0020 *
Belarc, Inc. - Advisor Version 7.0t *
Blizzard Entertainment - World of Warcraft Version 1.8 *
Bug Doctor Version 3, 0, 3, 8 *
Cinematronics - 3D Pinball Version 5.1.2600.2180 *
DivX 6.1, DivX Player 6.0 (DVXA) Version *
DivX Player *
DivXNetworks Inc. - Config App. Version 2, 0, 0, 1 *
DivXNetworks, Inc. - DivX EKG Version *
Headlight Software, Inc. - GetRight Version 5.2d *
Inno Setup Version *
Lavasoft Ad-Aware SE SE 106 *
LimeWire Version 1, 0, 0, 2 *
Linden Lab - Second Life Version 1.8.1 *
Macrovision Corporation - InstallDriver Module Version 11.00 * Macrovision Corporation - InstallShield (R) Version 11.00 *
Microsoft (R) .NET Framework Version 1.1.4322.2032 *
Microsoft (r) Windows Script Host Version *
Microsoft Corporation - Internet Explorer Version 6.00.2900.2180 *
Microsoft Corporation - Messenger Version 4.7.3001 *
Microsoft Corporation - Windows Installer - Unicode Version 3.1.4000.1823 *
Microsoft Corporation - Windows Movie Maker Version 2.1.4026.0 *
Microsoft Corporation - Windows

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Collapse -
Why not make it a warranty issue?
by R. Proffitt Forum moderator / January 16, 2006 11:12 PM PST

If not, try the usuals.

1. VIA drivers. I don't see versions so they could be out of date. Remember, Microsoft doesn't update these, you do.

2. Power supply. With all that, your PSU could be on the edge. With what little I see in that list, try 500 or more Watts to be sure this is not the issue.

3. Install an PCI USB 2.0 card. The cheapest fix for onboard USB problems.


Collapse -
new machine
by kwokwai -space4english / January 17, 2006 12:35 AM PST

I am sorry to hear that, but your problem is really out of my field....

Ask a man from the support center to help you!
Your PC is new, I think the warranty is still valid for your case!

Hope they can help you!

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