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General discussion

McAfee Security program still crashing Windows 7 64 bit

Sep 20, 2010 10:23AM PDT

Twice in the last 3 weeks my Dell computer went "blue screen" after an automatic update of McAfee's security program that I got with the computer. Their technical people were of no use online (my computer crashed..."are you using the computer with the problem?" no it crashed ..."what is your problem?") I hired someone to get it started again (wasn't sure if there wasn't some other issue) The same thing happened 2 weeks later, and for sure it was only the McAfee update that was the only change.I was able to get into Safe Mode and restore. I asked McAfee for at least a refund since I can't ever use the program. They referred me to Dell. Dell has been unresponsive....the most recent update is clearly NOT Windows 7 compatible and apparently neither Dell nor McAfee care. Buyer beware

Discussion is locked

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Windows 7 and McAfee
Sep 20, 2010 12:18PM PDT

Did you by chance not restart your computer immediately after the update? I did not. I too got the crash but at the restart it gave me the options window with the different ways to restart the computer. I just said start computer normally and everything is fine now. Bottom line is, I believe, after McAfee updates and a restart is required do so immediately and dont say restart later.

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Windows 7 crashing with McAfee
Sep 21, 2010 12:38AM PDT

thanks for the thoughts, but I restarted Windows immediately after the McAfee update was downloaded

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Dell
Sep 21, 2010 6:06AM PDT

Dell says that they are not responsible for the failure of preloaded software that crashes the computer. McAfee says that they are not responsible for their programs on a computer if they are preloaded.
Buyers beware