McAfee installation and Firewalls

I've recently tried to activate a new subscription to McAfee and in doing so raised an Error message. I rang the support helpline, and was told by the guy that I needed to have a Network Firewall to enable this to work..... but if I paid another £89.99 I could have a full subscription including a Network Firewall... apparently my BT internet provider does not include one in the package I have. Is this correct? I got the feeling that I was just being fleeced for more money and ended the call....but my subscription is fast running out and am unsure what to do! Any help much appreciated by a relatively novice user!!

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Re: firewall

If it doesn't run with the standard Windows firewall, just switch to another antivirus or nternet security solution. Use the uninstall program from McAfee's site to fully uninstall it.

Are you sure you talked to the legitimate customer service from McAfee and not one those fake support sites that spam themselves so much, but whose only purpose is to get your money or, even worse, install malware while you give them access to your system.

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Hi - thanks for coming back. I was just rather confused as after this guy had told me about the firewall, I looked on the existing McAfee program which confirmed that the firewall was activated. I phoned this guy back, and he confirmed that my pc had a firewall ok, but that my Network did not. Must admit I didn't really understand what he was on about - he basically told me to get a 'network firewall' and come back to him so he could help me activate this subscription.

The number that was given was on the screen that came up with the error message when I put in the code on the McAfee card, so am pretty confident it was bona fide. I did ask what he was going to do about refunding the money I'd already paid for the subscription that his company now appears not to be able to honour.

Any recommendations for a good security system that won't break the bank?? Cheers

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Re: network firewall

That's very strange. According to wikipedia a network firewall is a separate device ('appliance') used in company networks to protect the whole company, not a program to run on individual PC's like yours. Those are definitely not needed to run McAfee software on your PC.

There are a few good free antivirus programs (Avast, AVG, Avira, and in Windows 10 Microsofts Windows Defender that you get automatically). But if you want a full-fledges "internet security suite" those are not free. Avast and AVG have them (I'm not sure about Avira) and there are others like discussed in,2817,2369749,00.asp

However, you might have no need for Parental Control, already have a good backup solution and (like all of us) don't have much trust in Tune Up programs, registry cleaners and the like. Then a plain free antivirus might be all you wish. Have a critical look into the specs of any suite you look at before deciding.

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Thank you - you've been very helpful. I will investigate further!

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no need to make a payment

I think you do not need to make a payment for it , Just change it with different security software like bitdefender or emsisoft.

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