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McAfee Icon in System trey black

by imgrateful_1 / January 19, 2006 5:00 AM PST

Forgive me for this post possibly not being posted in the "right place"!!! I'm thinking it isn't so much about the program itself as possibly an issue with the OS of my computer. What happens just occassionaly, I turn on the computer the first thing in the morning, and after everything cycles through coming on I notice the MacAfee Icon in the System trey is black, which indicates it is turned off or disabled. But the first time it happened, I checked, and everything was ok. I went to the main security center and it showed that it was ON!!!! Soooo, I tried rebooting (warm boot) and when it came back on again it was fine. What is going on with that??? Thanks to any one who might know.

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IM, More Information Please
by Grif Thomas Forum moderator / January 19, 2006 6:25 AM PST

We need to know the operating system and the specific McAfee version you're using. Please RIGHT click on the red "M" in the lower right corner, choose "Virus Scan", then select "About". Give us the "Build Number", the "Scan Engine" version, and the "Virus Definitions" version.

In the meantime, here are a few things to check:

Make sure that there is no virus in the system and/or any other AntiVirus or previous version of McAfee VirusScan that might be conflicting with the McAfee VirusScan installation. You may check in the Add/Remove Programs list to ensure there is no other AntiVirus and also check under C:/Program Files to see if you have any folder with the name Symantec, Norton, PC-Cillin, Trend Macro, etc.

Please double click on your System clock that is located at the bottom right corner of your Screen and check your System Date and make sure that it should be current.

If you have Windows 2000 or XP installed then follow these steps:
1. Please click on Start -> Run -> Type in services.msc -> press Enter.
2. Locate McAfee.com McShield -> double click on it -> select Automatic in the Startup Type box.
3. Now, please click on Recovery tab -> select Restart the service in the First Failure box -> click OK->Restart your computer.

Hope this helps.

Grif

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Fixing McAfee icon!
by imgrateful_1 / January 19, 2006 10:15 AM PST

Thanks Grif,

I have Win. XP Home Ed. 2002 SP2 Pent.4 CPU 3,000GHz
2.99 GHz 512 MB of RAM
DEMENSION 3,000 Happy sometimes it might be >>>>>
DEMENSIA 3,000

McAfee program
Version 9.1
Build 9.1.10
Eng. Version 4.04677

I did run the restart.

Thank you much!!! I hope this will do it!

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(NT) (NT) Good Luck and Let Us Know If The Problem Continues
by Grif Thomas Forum moderator / January 19, 2006 10:32 AM PST
In reply to: Fixing McAfee icon!
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