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Mcafee HELP!!!!

by billli726 / February 5, 2006 9:25 AM PST

i installed mcafee the first time and it worked fine. after i reinstalled windows i can not install mcafee internet secuirty again. i can install everything by privcy service. everytime i try to install privcy service it give me an error note. how do i fix this problem.

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billli.. It might help to know which version of McAfee ..
by Carol~ Moderator / February 5, 2006 9:41 AM PST
In reply to: Mcafee HELP!!!!

Internet Security Suite you have and the error message you are receiving when unable to install Privacy Service.

For starters..

(I don't use the Suite itself, but with VS and FW, you would right click on the McAfee icon in your tray, then click "About")

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version and error info
by billli726 / February 5, 2006 10:00 AM PST

the version is the AIO suite 2006 version 8. the error message is from mcafee software during installation. it says, an error occured during installation, the installation can not continal.

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Billi, Please Try This...
by Grif Thomas Forum moderator / February 5, 2006 12:02 PM PST
In reply to: version and error info

First, if you've got any other antivirus programs installed on the computer, remove them entirely, including all registry entries. After that, clean out the Temporary Internet Files folder and all "Temp" folders.

Next, uninstall McAfee's Security Suite completely using the links below. Make sure to follow the procedures to manually remove registry remnants:

These instructions apply to all versions of Internet Security. Uninstall each part of the program separately from Add/Remove Programs:
How do I uninstall Internet Security 7?

Follow each of the instructions in the link below to manually remove each separate portion of the Security Suite:
Uninstall steps for each product with MIS 7!

After it's completely uninstalled, then follow the instructions below:

If you're installing from a CD:
When I insert the Internet Security CD to install, nothing happens

How do I Install or Reinstall my McAfee Product?

If you still have problems installing after performing the steps above, please give us the EXACT error message you are receiving and when you are receiving it.

Hope this helps.


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billi.. McAfee help..
by Carol~ Moderator / February 5, 2006 11:13 AM PST
In reply to: Mcafee HELP!!!!

In my opinion, Grif would be the very best person to help you out with this. I don't mean to ''pass the buck'', but he know's McAfee inside and out. (He also works with them)

Initially, I would pray that he see's this post. Give it some time. It's a Sunday.. and a special one at that, if you're a football fan. Wink

Until such time that you do get help, you might want to look at a couple of areas at the McAfee Forums, where you may find an answer. This being one and this being the other.

I hesitate suggesting what I think may help, since I'm not sure. There's absolutely NO question in my mind, that Grif will know which direction to take you in.

Meantime, you can do some reading at the McAfee Forums, while maybe someone else here, might also have a suggestion or two...


(Did you happen to run a ScanDisk and Defrag after reinstalling your system and prior to trying to reinstall McAfee? If not, I've seen it suggested in the past... for what it's worth. And by any chance did you install the Windows Script 5.6 for Windows XP?)

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