Spyware, Viruses, & Security forum

General discussion

Mc Affee Wants to Delete infected files

by iandiiq / June 3, 2004 4:35 AM PDT

A friend of mine has W32Bagle.n on her computer McAfee has picked up 758 files that are infected. It cannot quarantine the files. It is recommending that the files be deleted. one of the files is a C:WINDOWS\EXPLORER.EXE file. What should I do? Will deleting the files mean that the computer needs to be restored or what. Is there a virus cleaning tool to remove BAGLE from this system.
Help

Discussion is locked
You are posting a reply to: Mc Affee Wants to Delete infected files
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Mc Affee Wants to Delete infected files
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
(NT) Message has been deleted.
by Grif Thomas Forum moderator / June 3, 2004 5:08 AM PDT
Collapse -
Re:Mc Affee Wants to Delete infected files
by Grif Thomas Forum moderator / June 3, 2004 5:14 AM PDT

Iandiiq,

It would sure help if we knew the operating system of the infected machine.

Here's McAfee's write up about the virus that should help:

W32/Bagle.n@MM
http://vil.nai.com/vil/content/v_101095.htm

Here is a "stand alone" tool from McAfee that can be used to remove Bagel. It can be downloaded on a clean computer, placed on a floppy disk, then transfered to the infected machine.

McAfee Stinger Tool- Removes Klez/Bugbear
http://vil.nai.com/vil/stinger/

After placing the tool on the desktop of the infected computer, restart the machine to "Safe Mode". Double click on the "Stinger" tool and run it repeatedly until it comes up negative.

If the infected Explorer.exe actually resides in the "C\Windows" folder, and IF the Stinger tool can't repair it, then the Explorer.exe will probably need to be restored while in a command line of some type. When "Explorer.exe" is deleted, Windows probably won't load. Depending on the operating system, it could be done by extracting the file from the Windows CD, but because there are so many infected files, it may be necessary to reinstall Windows.

Hope this helps.

Grif

Collapse -
Re:Re:Mc Affee Wants to Delete infected files
by iandiiq / June 3, 2004 5:29 AM PDT

OS Win XP

Collapse -
Iandiiq, Thanks....Good Luck.....And Let Us Know How It Goes...
by Grif Thomas Forum moderator / June 3, 2004 6:52 AM PDT

Try the Stinger tool as mentioned earlier. If that doesn't get it done, there are options to use the "Recovery Console" to replace the affected file...OR...possibly the System File Checker. It's worth a try if Stinger can't clean the system files.

Hope this helps.

Grif

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

FALL TV PREMIERES

Your favorite shows are back!

Don’t miss your dramas, sitcoms and reality shows. Find out when and where they’re airing!