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maybe missing drivers?

by ccornelius2 / March 3, 2009 4:23 AM PST

I have a Gateway Model #ATXAEG LX3 700XLPH4, running Windows XP Home Edition, version 2002,service pack 3. Intel(R),Pentium(R) 4CPU 3.06 GHz,3.05 GHz, 512 MB RAM.
Having problems, error messages, unable to locate components. MSVFW32.dll was not found. CLUSAPI.dll not found. I tried to download your Malwarebyte's Antimalware download, came up with "Runtime error '0', & Runtime error '440'. Would not work!
My computer will not let me run many of my programs like any media players, have uninstalled & reinstalled, still will not work. Will not let me run any of my camera software,will not even let me uninstall these & etc. Always comes up with ".dll" error messages! Can do anything on internet, except will not let me use media players! So frustrating!
We thought maybe we needed to reformat & install windows again. Tried to reformat with no success! Can you help!

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A Couple Of Thoughts..
by Grif Thomas Forum moderator / March 3, 2009 6:51 AM PST
In reply to: maybe missing drivers?

First, please run the System File Checker on your Windows XP computer:

How To Run System File Checker (SFC) - scannow

Next, try downloading and running the free malware removal tools EXACTLY as instructed below:

On a friend or family member's computer, download the Malwarebytes installer and update files from the links below, copy them to a CD or flash drive, then transfer the files to the problem machine and use them. If you can't start the computer into "normal" windows, try installing, updating, and running the scans AFTER the computer is started into Safe Mode.. I use the sites below to download the installer file and the manual updater:

Once downloaded and before transferring them to the problem machine, rename the program installer "mbam-setup.exe" file to something else like "Gogetum.exe", then copy the installer file and the update file to a CD or flash drive.. Transfer the file to the problem machine, then install the "Gogetum.exe" file, then run the update to get the program current.. After that, run a full system scan and delete anything it finds.

Malwarebytes Installer Download Link (Clicking on the links below will immediately start the download dialogue window.)
http://www.besttechie.net/tools/mbam-setup.exe

Malwarebytes Manual Updater link
http://www.malwarebytes.org/mbam/dat...mbam-rules.exe

Next, download the SuperAntispyware program and the manual updater from the links below. After running the Malwarebytes tool above, if you still can't download and install it directly from the problem machine, download it on a friend or family member's computer as well.:

SuperAntispyware
http://www.superantispyware.com/

SuperAntispyware Manual Updater
http://www.superantispyware.com/definitions.html
____________

In a few situations, in order for the program to run, it was also necessary to rename the main "mbam.exe" file also after installing it.. It resides in the C:\Programs Files\Malwarebytes Antimalware folder...
____________________

Hope this helps.

Grif

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Did not work!
by ccornelius2 / March 6, 2009 11:45 PM PST
In reply to: A Couple Of Thoughts..

I did exactly as you told me to do. Even with the Malwarebytes installer on the flash drive & renamed, transfered from another computer did not work. It would not run the "Malwarbytes" download! Maybe I just need to get a new hardrive? Don't know what to do!

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Yep, That Would Be My Next Step...
by Grif Thomas Forum moderator / March 8, 2009 10:26 AM PDT
In reply to: Did not work!

If the reformat and reinstall isn't going correctly, then it appears like the hard drive is faulty.

Hope this helps.

Grif

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(NT) did you tried to do a second repair on the installation cd??
by elchale / March 7, 2009 2:43 AM PST
In reply to: maybe missing drivers?
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