Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

General discussion

Maxtor OneTouch4 Mini died - Help please

Nov 5, 2012 2:56PM PST

Dear IT guru and friends.
- I bought it some years ago. Now my computer does not recognize it. When I plug it in USB port, the light of Maxtor OneTouch is On but it Off right away. I try it on other computer and my Laptop, all the same.
- How can I fix it, if not, how can I recover all data in the Maxtor external hard drive?.
Thanks and kind regards.

Discussion is locked

- Collapse -
Re: fix and recover
Nov 5, 2012 3:49PM PST

Get a new case and a screwdriver. Move the disk from the old case to the new case. Then, if you're lucky, it works again. If not, you lost your data unless you pay a data recovery company to get them back.

Remember that, while an external hard disk is a great tool to move data from one location to another, an a quite acceptable tool to store a backup, it's a bad device to store the only copy of some file. It fails too often for that. But, if you have another copy somewhere, you won't lose anything.

Kees

- Collapse -
Try this drive
Nov 5, 2012 3:49PM PST

In a new case. Or in a desktop. If it's still spinning that usually is enough.

And I always like to read why no backup copy.
Bob

- Collapse -
Thanks Kees and Robert.
Nov 5, 2012 6:54PM PST

Next time, I will keep two copies for my important documents.
(when the data+power cord plugged in USB port, the light is on then off and I hear the sound tic,tic,tic,tic ..- I will try to recover the data).
Thanks.

- Collapse -
Re: tick
Nov 5, 2012 6:59PM PST

Ticking can mean a power issue. Try a powered USB hub and/or a USB Y-cable (connects to 2 USB ports to double the available power). An external case with a power adapter might be a solution also.
And maybe, if it's a laptop, it helps to not run the laptop from the battery but connected to the mains via an adapter.

But, alas, ticking can also mean the disk has gone south.

Kees

- Collapse -
Here's a few common issues.
Nov 6, 2012 12:38AM PST

USB power is 500mA and maybe less under laptop battery power OR if the cable is not the one that came with the USB powered drive.

USB Y Power cables are a good thing to try.
Bob